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You don’t! Data, pricing, application updates and more, are kept current on the servers that deliver Microcat parts solutions to your web browser. There’s no action required by you or members of your team, other than entering your user name and password to access a Microcat parts solution.
Microcat parts solutions store notes, settings and work-in-progress orders Infomedia’s central servers, so all your notes and work-in-progress orders are secure and accessible from any computer you connect to.
Microcat parts solutions come with the most honest and transparent business model in the industry. There are no long-term contracts, bundled hardware or expensive options – we earn your business every day! During peak selling periods, subscriptions to Microcat parts solutions can be quickly added and removed.
Microcat LIVE was the first EPC to include automated push parts transfer into DMS as a standard free feature. DMS integration is facilitated by the DMSi module, which provides seamless push transfer from Microcat LIVE to your DMS. Infomedia has worked in partnership with leading DMS providers to develop bi-directional communications capabilities. This will create greater sales potential by having the two systems communicating during the selling process, rather than just transferring a parts list at the end of the interpretation.
Infomedia’s Customer Service representatives provide dealers with friendly and prompt help desk support, Monday through Friday. Customer Service phone and email details are listed on the Contact page.
In addition, access our quick and efficient See and Learn videos and register for comprehensive webinar product demonstrations under the Dealer Support menu. Our See and Learn videos demonstrate key Microcat functionality in just a few minutes.
Microcat LIVE EPC is a multilingual application and supports up to 26 languages for the user interface and parts information. Auto PartsBridge supports dealers in French-Canadian.
To be able to consistently implement genuine vehicle health checks in a way that expands customers’ sense of being informed, involved and in control of their service experience. It empowers dealerships with a rapid means of adding authorised repair work to the initial RO and effectively following-up deferred work for a return service visit.
Superservice Triage is the next generation in dedicated vehicle health check solutions. Its multi-point inspection process stands out from the crowd with a number of fundamental advances.
Some of these are:
The manual nature of a paper-based process is inherently inefficient and ineffective. It’s difficult for management to measure its effectiveness. Often, Technicians see it as an automaker imposed chore. Each checksheet generates more work for parts and service technicians to complete. By the time that’s done the customer is gone, making its usefulness as a sales aid a tough uphill slog. Each day that paper-based processes are used, thousands of dollars in service opportunities are lost.
All that goes away with Superservice Triage. Technicians don’t wait at the parts or service counters for pricing information, as they do with manual systems, because Triage prices the work instantly. The value of the inspection isn’t lost when the RO is closed, because Triage tracks deferred work for an easy sales follow-up call. Customers don’t get upset when the invoice doesn’t match an ad-hoc quote, because the Triage quote is precise.
Unlike a manual checklist, with Superservice Triage each inspection and staff follow-up performance can be tracked in real-time from your desktop. Technicians have more billable hours and less waiting hours. The amount sold per repair order improves. So does customer satisfaction as they feel their car is being processed with a precise system and not in an ad hoc way.
The old saying “if you can’t measure it, you can’t improve it” is very true for vehicle health check systems. Superservice Triage provides an efficient, straightforward process that maximises the opportunity for each RO. As well as increasing service sales, Superservice Triage also highlights any poor inspection and conversion statistics via management dashboards or, if you prefer, reports emailed straight to an inbox.
When armed with these tools, life is made easier for users and managers alike and performance can be continuously measured and improved.
The Triage process has been designed to give service customers the psychological support they crave — information, involvement and the feeling of being in control. At every step in the inspection process — from the service lane greeting to a professionally detailed and costed vehicle inspection report — customers experience informed transparency about their repair order that leads to trust.
Superservice Triage empowers service advisors to discuss with the customer the priced work identified by the inspection, without leaving the service lane. Connection with the customers is never broken while prices are gathered. In the eyes of the customer, because the work is priced and detailed by the computer, the Service Advisor becomes a service facilitator versus a salesman. The service advisor empowers the customer to choose needed services either at the time of inspection or later during a satisfaction follow-up call. Triage’s VIN-specific check sheets, automated job costing, and descriptive details frees up significant time for service advisors. These extra advisor minutes pay dividends when they are applied to relationship development with the customer. That better relationship, Superservice Triage’s look and feel, its competitive precision pricing and its process and outputs all help retain customers and their goodwill.
Superservice Triage integrates with a number of leading DMS brands to facilitate easy cooperation. The level of integration varies with each DMS. Call customer support for specific integration features.
DMS Partners include:
Yes, as well as the default standard automaker inspection sheets, dealers can customise them to suit particular dealership or group requirements.
No. Superservice Triage is a sales tool that also delivers valuable personnel productivity gains. Most common operations can be quoted and scheduled without input from the parts department.
Through its integration with Superservice Menus the most current VIN-specific parts are automatically interpreted for all common repairs. The same is true of labour time, fluids, workshop supplies and other costs that would normally require staff to look-up and write down. With Triage all interpretation and pricing is done with ease at the time of inspection. The significant saving in staff time becomes a valuable productivity dividend to the business.
Because they quickly recognise it’s in their interest to do so. Most service advisors and technicians are compensated by billable labour hours and/or RO value.
Superservice Triage slashes the time required to create a full priced and detailed vehicle inspection, freeing up billable time. The accurate and computerised nature of the Triage process itself uplifts the esteem of the service advisor and technician in the eyes of the customers, and leads to larger service order authorisations on the spot and later when followed-up — bigger RO values. As well as Triage giving customers a stronger sense of being in control of their service situation, it does the same for service advisors, technicians and management. Management have fingertip access to a wealth of follow-up business and statistical information — it’s gold.
No. Dealers who use Superservice Triage discover there is substantial potential for revenue growth and customer relationship building by following-up deferred work. Following-up deferred work is not cold calling. Because customers already have their Triage inspection report, they are aware their vehicle is not 100% right. There are many reasons customers don’t initially authorise work; it could be due to finances, or they think it’s not critical, or they just need time to think about it. But whatever their reason, they can’t escape the fact they have a professional estimate that identifies work that should be done on their vehicle to secure its safety and value.
Superservice Triage stores and organises inspection reports and acceptance status. It supports a number of ways to follow-up customers. When their Service Advisor makes contact after the initial service, they are able to further facilitate the customer’s consideration of the outstanding work. They can use technical skill and commercial knowledge to help each customer choose more work to be done from their inspection report. This interaction not only yields more service work and increases utilization rates of dealership fixed costs, but it also furthers a trusting bond between the advisor, customers and dealership.
Being an online system, Service Advisors can make follow-up calls from home outside of normal business hours, and still have access to the full Triage information suite.
Yes. Inspection reports can be provided as PDF documents and emailed directly to customers.