Are you ready to run the latest parts and service software in your dealership?

Please check below for the latest recommended specifications for our parts and service software. If you’re having connection issues, refer to the “Factors that influence internet performance” section, to ensure that the application software is running as smoothly as possible.

If you have any continuing issues, please contact customers support for more information.

The following operating platforms and browsers are recommended for an optimal experience

  • Windows 8
  • Internet Explorer 10 and above, Google Chrome, Safari and Firefox (latest versions)
  • Adobe Flash Player (latest version)

The following hardware configurations are recommended for an optimal experience

  • 4GB RAM*
  • 1280 x 1024 screen resolution

*It is recommended that 128MB of RAM be available for every browser session.
Note: If required, Infomedia DMS integration requires 10MB of hard drive space and installation of the Microsoft.NET Framework.

Internet connection and browser requirements

Access to the Internet:

  • Broadband internet access (T1, Cable, xDSL or better connection). Under normal conditions, a highspeed broadband connection with low latency handles most of the needs of a modern dealership. If the connection also supports internet based telephone / video calls, downloading of large files, or hosting the dealership’s website, then a higher grade line might be required. Your internet service provider can take into account your particular circumstances and advise accordingly.

Essential settings for your network:

  • Where an internet proxy server is being used, ensure that you have unrestricted access to the “*.ifmsystems.com”, “*.microcat.net” and “*.autopartsbridge.com” domains.
  • To allow emailing of quotes and invoices from Microcat LIVE, you may need to configure email servers to allow incoming email from our sending hosts. The following server locations should be white listed:
    • 206.188.28.57 sj.relay.www.infomedia.com.au
    • 77.246.33.46 hostingrelay.london.microcatlive.com

Your browser settings:

  • Cookies enabled
  • JavaScript enabled

Factors that influence internet performance

Several factors influence network performance, including:

  • Available connection type – Cable, Wireless, Satellite
  • Internet transfer speed
  • Number of users simultaneously using the same data connection
  • Internet usage – streaming, VoIP, other online business systems
  • Latency
  • High and low peak usage periods
  • Data plans

Examples of how a combination of these factors can influence the user experience with an online product include:

  • An office with 3 people on a single T1 line (1.5Mbit, Full Bi-Directional transfer speeds, Low Latency) should operate effectively, as contention on the line (Number of people / processes trying to ‘do things’ simultaneously) will likely be quite low.
  • An office with 20 people on a single T1 line is likely to operate poorly.
  • An office with 20 people on a single T1 line that has been locked down to only allow sending / receiving of email, and web access to a system like Microcat LIVE/V6 should perform well.
  • An office with 3 people on a 10Mbit fibre connection (Full Bi-Directional transfer speeds, Low Latency) should perform well.
  • An office with 30 people on a 10Mbit fibre connection, with no restrictions on what sites can be accessed should perform effectively.
  • An office with 10 people on a 6Mbit ADSL connection (Asynchronous transfer, reduced upload speeds, low latency) with restrictive IT policies in place should perform effectively.
  • An office with 10 people on a 6Mbit ADSL connection transmitting a lot of data to outside sources (Large email attachments, large & frequent FTP uploads) might experience degradation as upstream capacity is effected.

Internet Connection

Minimum Recommendation (Up to 20 users) Minimum Recommendation (21 or more users)
10 Mbps Upload/Download 25 Mbps Upload/Download
Ping of 15MS or less Ping of 15MS or less
Private secured network (no customer access) Private secured network (no customer access)
Dedicated Wi-Fi Router Frequency Dedicated Wi-Fi Router Frequency

The following operating platforms and browsers are recommended for an optimal experience

  • Windows 8 or higher
  • Google Chrome, Internet Explorer 10 and above, Safari and Firefox (latest versions)
  • Adobe Flash Player (latest version)
  • Cookies/JavaScript enabled in browser

The following hardware configurations are recommended for an optimal experience

  • 4GB RAM*
  • 1280 x 1024 screen resolution
    Note:If required, Infomedia DMS integration requires 10MB of hard drive space and installation of the Microsoft.NET Framework.

Supported Mobile Platforms

  • Apple iOS (Version 9.0 and above)
  • Google Android (Version 4.1.x and above)
  • 9” and above display
  • Rear facing camera

Essential settings for your network:

Where an internet proxy server is being used, ensure that you have unrestricted access to the “*.ifmsystems.com”, “*.superservice.com” and “*.superservicetriage.com” domains

Your browser settings:

  • Cookies enabled
  • JavaScript enabled