Something That Could Change the Way We Work

Six years ago I received a computer CD from my DP labelled Superservice Menus and was asked to trial it. From the second the disc was loaded I knew that I had something that could change the way we work in the service industry. I have been on the front line of a dealership for 22 years now and have been a Service Manager for 16 of them.

Training a new service advisor has become less stressful to myself and my customers. SSM from a VIN or license number is able to provide the correct information every time to allow even the most inexperienced advisor to schedule the correct time for the service/repair and quote with full confidence to the customer the correct price.

I have watched Superservice Menus grow over the years to provide us with the ability to load vehicles into our own DMS. The time that this is saving us is huge; remember that every point 1 of an hour is so important to our service department.

Pre loaded service stories, parts and materials are also time savers. Just load the quote at the time of booking and there you go. You have a repair order that is loaded with the correct service story, parts department have a picking slip (no more confusion of what parts are required for what service) all oils and materials are already booked out.

I have 8 franchises to deal with on a day to day basis. That is a lot of information we would have to store to ensure we get it right every time for our customers. Superservice Menus looks after 4 of these for me and I am glad to say that they are expanding every day. I am sure that any Brand or Service Department manager that wants to be at the top and have the best NPS, CSI, QES scores they can achieve will jump on board with Infomedia and Superservice Menus. Top Job.

Murray Thomsen
Service Manager