1. A complete job consistently - ACCURACY
The first step to build customer retention is Accuracy. Customers are wary of off-the-cuff service estimates. It upsets them to be quoted one price and then charged another. Superservice Menus is made from the right stuff – quality, genuine OE service information, professional repair costing, and advanced computer programming. SSM creates winnable VIN-specific quotes time after time. They are neither padded, nor do they miss items that should be charged for – they are accurate. You want accurate quotes that can win business and build profits – Superservice Menus sells for you.
2. Ready to serve transparently - CERTAINTY
The second step to build customer retention is Certainty. As well as telling customers precisely how much they will be charged to service/repair their vehicle, they want to know what will be done to their vehicle and why. Superservice Menus creates accurate service and repair quotes in an instant. They tell the customer in plain English, what parts, labour and sundry items they’ll receive. Clear information builds certainty, confidence and trust. You want your customers to feel fully informed – Superservice Menus sells for you.
3. A confident manner – TRUST
Most people care about their vehicles. They’ll pay what they need to keep them running. They’ll even pay a bit more if the repairer gives them extra confidence the job is fairly priced and will be done well. Superservice Menus helps give your service advisors extra confidence at the point of customer contact. This is because regardless of your service advisors’ quoting experience, it gives them a detailed and professional quote that they can be confident is accurate and fair to the customer, and accurate and profitable for the Service Department. You want confident service advisors – Superservice Menus sells for you.
4. User-effective for all levels of experience – EVERYONE
Superservice Menus is designed by service people for service people. It is fast, accurate and easy-to-use. Its unique design allows experienced service advisors or beginners in the service department to operate at their full potential. Searching, data display and information transfer go beyond what’s come before, to produce real productivity gains as well as greater sales. You want precision service quoting that goes beyond user-friendly to user-empowered – Superservice Menus sells for you.
5. High performance features – FIRST-RATE
Superservice Menus is a central repository for genuine OE vehicle, service, warranty, repair parts, local accessories, and pricing information. After all of the data is validated, our expert service writers analyse that data and create new VIN and model specific menus for all model families. Menus are created for all model families. Every mechanical difference results in a new menu. Menus are complete and ready to quote. Fluids are specified (coolant, differential oil...), and specified service items detailed: parts, fluid type, regional considerations. You want precision service information you can rely on – Superservice Menus sells for you.
6. Mobility and Choice – EVERYWHERE
Want your service quoting to run on a PC, PDA or maybe a tablet computer? Want to sell service from the front counter, driveway, service bay, or on the road? No problem! Superservice Menus and any Adobe Flash-capable internet browser can make that a reality. YOU can choose the equipment you want and YOU can choose the place you want to sell from. You want the freedom to innovate and get creative on your selling strategies – Superservice Menus sells for you.
7. Fixed Ops structure and certainty – CONTROLLED
Today if a quote is wrong (too high or too low) you either lose the sale or lose money. Superservice Menus is a structured and planned process that delivers certain and controllable results within profit parameters set by the dealership. It produces a fully costed quote every time. It also increases personnel efficiency, places a professional process over an important customer touch point, and reduces the risk of loss through misquoting. You want controlled service quoting that provides a consistent customer interface and improves Fixed Operations outcomes – Superservice Menus sells for you.
8. Value leadership – VALUABLE
Superservice Menus follows the dealer-friendly business model that Infomedia pioneered 21 years ago. No Hardware Bundling – No Expensive Installations – No Complex List of Extras – No Hidden Pricing – No Compulsory Long-Term Contracts. As well as Infomedia’s honest handshake approach to business, it now introduces the opportunity for peak period subscriptions that can be added instantly for your high servicing seasons and removed in the low seasons. You want honest and transparent value – Superservice Menus sells for you.
