A Healthy Tool That Sells Service
Superservice Menus™ Precision QuotingSM system creates certainty and confidence for your service customers. It now offers a more powerful technical selling advantage too, with integration to the sharpest vehicle inspection tool available - Superservice Triage™.
Superservice Triage is the professional online tool used to identify, prioritise, recommend and sell additional work to each and every service customer.
The comprehensive multipoint inspections in Triage give dealers the authority and credibility to diagnose and assess your customer’s vehicle health, well before issues become a burden to them. Triage maximises repair order opportunity while increasing customer satisfaction.
The Value of Visibility
Designed to work conveniently on all leading mobile devices including Android and Apple, Superservice Triage lets your Service Advisors and Workshop Technicians record and track vehicle specific recommendations. It provides a concise Service Value StorySM that justifies in plain language, the benefit of each recommendation to your customer. Backed by Superservice Menus Precision Quoting, it means your customers are instantly informed and can be completely confident to accept the suggested work.
Superservice Triage transforms service process visibility for you. You can schedule deferred work, set contact reminders, access a convenient vehicle collection and delivery diary, and monitor lost and deferred sales via its full reporting suite. Established as a core service process, Superservice Triage can be immediately profitable. It demonstrates not only your genuine care and expertise as a franchised dealer, but helps lead to greater customer retention.
Identify, Recommend, Track - It Increases Sales
With Superservice Triage you’ve got an efficient process to identify, prioritise, recommend and sell service. There’s no more messy or unprofessional paperwork floating around. Everything is stored for you on the fast and secure Superservice servers, accessible from any online device.
Your Service Advisor begins the process at the time of vehicle drop off. With vehicle and owner details pre-populated, a visual inspection in the service driveway offers the opportunity to ask the customer about any known vehicle concerns or issues, and to bring into focus the credibility and value of the health check.
Once the Workshop Technician starts work, a more in-depth inspection is performed. They can add further precise technical suggestions to the Advisors visual recommendations. A thorough inspection report is generated, organised in a colour coded and easy to understand way to aide positive decision making by the customer.
While other electronic or paper-based inspection systems slow you down making you wait for the Parts Department or Workshop Controller to accurately price recommendations, the integration between Triage and Superservice Menus means these details (parts, labour, shop supplies, value story, total price) are instantly available to present to your customer for approval. With a precise and professional report emailed or printed on your personalised letterhead, there’s no wasted time, no lost productivity, and much better potential to close the sale.
Where customers choose not to accept recommended work immediately, Superservice Triage gives you the real benefit of visibility for all Deferred Work and Lost Sales. Deferred Work is scheduled with automatically set reminders, and Lost Sales become qualified leads for future revenue. Your Advisors can work to close leads when the customer returns for vehicle pick up, or over the coming time period. But they are no longer lost or un-quantified. They are actionable and as a result help to grow your business.
Real-time Reports Monitor Opportunities for Better Selling
No matter if you’re in the office or at home, Superservice Triage offers real-time online reporting and tracking tools. This new visibility to monitor performance and build actionable insights makes it a must have service management tool. Reports are easy to interpret and allow comparison between current performance and previous periods based on: 
• Number of inspection reports created
• Sales and Conversion Rates
• Dollars Identified and Sold
• Jobs Deferred and Scheduled
• Sold on Follow Up
• Percentages Sold / Declined / Deferred
• Averages sold by Advisor/Tech/Customer
• Lost sales
For immediate action, you can set Instant Alerts sent by email or SMS. You are immediately alerted to inspections completed without any recommendations at all, for example, or where many recommendations cover a low mileage vehicle. Instant Alerts let you focus attention on capturing sales before they are lost or leave the dealership.
Deferred Work schedules agreed-to recommendations at a time conveniently selected by the customer. Not only does this lock in better customer retention, but it helps to forecast future revenue with certainty, and without laborious box ticking, form filling, filing and other record keeping practices of yesteryear.
Superservice Triage reporting also lets you view inspection and sales information by Service Advisor with the Appraisal Report. Instead of targeting HR improvements with intuitive guesswork, you can identify potential training opportunities for your staff based on real-time results. That’s a win for your staff, your customers, and your business.
