Online service history for customer retention and security

An online, VIN-specific database that empowers dealerships to retrieve accurate and up-to-date vehicle service history at any time.
Superservice Register is secure and transparent – effectively eliminating chances of falsified/incorrect service records and lost books.

How it works

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VIN-specific details of the service or repair are recorded upon customer booking.

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Customer receives a printout of the work performed and any past records, if required.

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Full service history is stored permanently in the online database, ready to be accessed at any time.

Advantages for Automakers

  • Access real-time reporting functions with accurate insights to improve customer loyalty and service retention strategies
  • Analyse customer behaviour – insights to where and when vehicle owners are servicing their vehicle
  • Analyse dealer performance – insights to vehicle movement and retention rates
  • Analyse vehicle trends – insights to which vehicles are being serviced, type of repair work, and wear and tear trends
  • “Next service” forecasting helps retain genuine service, maintenance and repair business within an automaker’s repairer network beyond the warranty period
  • Improves automaker’s brand image, vehicle resale value and customer retention

Advantages for Dealers

  • Access to service history 24/7
  • Keeps customers loyal by ensuring their service history is kept up to date
  • Increases efficiency for your service staff, allowing them to focus on sales
  • “Next service” forecasting information to keep your customers’ business
  • Gain unique service history insight for first time customers
  • Gain a competitive edge against aftermarket repairers

Advantages for Customers

  • Allows customers to print an up-to-the-minute service history anywhere, anytime
  • Unlike log books which only record the date of a service, Superservice Register keeps a complete record of all work done on the vehicle
  • The resale value of a vehicle is enhanced because buyers can trust the accuracy of an online database
  • With a permanent online record of the service history, there is no need to worry about losing log books again