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Microcat® — A cloud-based electronic parts catalogue that provides fast and accurate VIN-based interpretation. Microcat has powerful search functions and an intuitive, user-friendly interface that helps boost fixed operations’ efficiency and profitability. It can operate as a standalone POS for counter sales or seamlessly integrate with other Superservice tools to facilitate automated parts identification and pricing, so you can provide even faster, more efficient customer service.

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superservice-menus

Superservice Menus™ — VIN-specific Precision Quoting spares customers and service advisors the frustration and hassle caused by quoting mistakes for service and repair operations. VIN-precise genuine menus free staff to quote and sell with confidence, creating customer certainty and trust, giving customers a sense of control, improving customer satisfaction and helping to maintain profit margins, all while increasing sales of genuine parts and labour.

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superservice-triage

Superservice Triage™ — Tablet-based genuine Vehicle Health Check (VHC) that builds service revenue and customer trust by engaging customers in the service quotation process, providing an VIN-specific checksheet process and instantaneous pricing of identified work — labour, parts and shop supplies. The Triage statistics and reporting suite increases insights to improve sales techniques, recover deferred or lost work, develop service marketing campaigns and assess personnel performance.

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superservice-insight

Superservice Insight™ — A user-friendly, tablet-based customer survey tool that processes feedback while it is being given. Instantaneous feedback gives management the opportunity to remedy an adverse opinion before the customer leaves the dealership, resulting in higher CSI scores. Insight’s unlimited survey capacity allows marketing-oriented departments to gain a range of customer views. In-built CSI analytics gives Fixed Operations management better information for business decisions and staff assessment.

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superservice-connect

Superservice Connect™ — An online appointment system that integrates transparently into a dealership’s current website. Connect provides customer convenience and dealership productivity. Instead of waiting for business hours to call and confirm an appointment, customers simply log on at their convenience and choose an available time that suits their schedule. When they identify a standard service or repair for the appointment, Connect can also give them a VIN-precise quote.

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superservice-register

Superservice Register™ — A secure online database that records the comprehensive service and repair history for genuine vehicles. Register provides dealerships and vehicle owners secure and trusted information about the service history of vehicles. This assists dealerships in automating accurate service advice and analytics. It also enhances the resale value of customers’ vehicles by making the service history transportable

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auto-partsbridge

Auto PartsBridge® (APB) – The most comprehensive online parts ordering system, connecting genuine parts dealerships and their body shop customers. It is the industry leader in helping body shops and dealerships improve their margins and help drive efficiency into their business with genuine parts,  transforming the overall profitability and efficiency of your parts business.

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Microcat MARKET™ – An online parts ordering system that provides 24/7 connectivity between independent automotive trade repairers and their genuine parts dealer. Trade repairers are able to access the most up-to-date genuine parts and VIN data, illustrations and prices whilst dealerships can focus on parts supply and network building.

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