As dealerships look for opportunities to increase the frequency of interactions with clients and enhance the value of each engagement, many are shifting focus from single occurrence front-end sales interactions…
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“Mobile devices turn every waking moment into a potential research or shopping occasion.” – Deborah Sharkey, Vice President at eBay USA1 Consumers are now comfortable buying and booking all types…
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Less than 10%... That is the average dealer mechanical parts market share in their PMA (Primary Market Area). That means over 9 out of every 10 vehicles repaired in your…
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With customers having so many different options and choices out there in relation to servicing and repairing their vehicle, it’s absolutely imperative that dealerships focus on improving their Service Department…
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Social media has changed the way people communicate, how customers behave and act, and how businesses are run. Many businesses may be apprehensive about using social media, but when used…
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Dealerships are aware of the importance of engaging with the customers and providing great customer service in order to increase Aftersales revenue. While providing free coffee and Wi-Fi might make…
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Our customers at Infomedia are constantly looking out for ways to improve the productivity and efficiency of their dealership. In this week’s blog article, we discuss how dealerships and automakers…
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In the motor trade, it’s vital to find effective ways of building great relationships with your customers. Customers who feel valued are more likely to return to your dealership, so…
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For the past couple of articles in this blog series, we have been discussing a topic that’s important to our customers: customer retention. In the last article, we stressed the…
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Simon Boast, Aftersales Manager at Harwoods Audi in Southampton, is clear about the reasons behind the customer success that they have enjoyed. He believes that his decision to offer electronic…
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