Best practice guide for your Aftersales team

In these competitive times, your Aftersales service should be equally as good, if not better than your new car sales. Are your Service Advisors following up every service sales opportunity, or is there room for improvement?

Are you losing out on aftersales opportunities?

Following up every aftersales opportunity clearly demonstrates to customers that you are committed to maintaining excellent standards of service. It also shows that you value the relationship you have with them. Building strong bonds with your customers is a very effective way of generating repeat business.

Electronic Vehicle Health Checks (eVHC)

Many dealerships are now investing in robust electronic Vehicle Health Check (eVHC) systems to help them secure new service revenue. By undertaking a thorough vehicle health check when a car is booked in for a routine service, your technician can identify any defects or problems the vehicle might have.

With an eVHC system, technicians use a tablet instead of a paper-based check sheet – this allows technicians to identify, record and price any additional work quickly and accurately.

A host of special features

The Service Advisor can then get in touch with customers by phone or by emailing the electronic report, complete with photo and video evidence, and accurate VIN-precise pricing.

From producing a quote based on actual evidence, to scheduling a follow-up before a repair becomes critical, an eVHC system can make your aftersales service more efficient and transparent.

Are your customers happy with their service?

In these competitive times, dealerships should be doing everything they can to promote and sell the range of services they provide.

By offering customers the opportunity to have their vehicle fully inspected without any additional cost or inconvenience, makes them feel valued and in control of the process. It all adds to the customer experience you provide and makes them feel secure about having their vehicle serviced in your dealership.

eVHC systems are designed to help dealerships profitably lengthen customer retention and deliver a complete ‘service chain experience’ that responds to the customer’s desire for involvement and information.