Infomedia Ltd (ASX:IFM) is a leading global provider of DaaS and SaaS solutions for the automotive aftersales industry. Our products help OEMs, NSCs, retailers and 3rd party partners manage the vehicle and customer lifecycle. They are used by over 250,000 industry professionals, across 50 OEM brands and in 186 countries to create a convenient customer journey, drive retailer efficiencies and increase sales of genuine OEM parts.
Infomedia has led innovation in retail automotive technology within global OEMs and their retailer networks for more than 28 years and continues to expand its reach within the three regions in which it operates.
Our locations
Infomedia is headquartered in Sydney, Australia and also has offices in Melbourne. In EMEA, we have offices in Cambridge, UK and Cologne, Germany. Our US operation is headquartered in Atlanta, Georgia. Globally, Infomedia has over 500 employees with annual recurring revenue of c. $130M AUD.
Our clients
We have global, regional or NSC-level partnerships with over 50 OEM brands worldwide, as well as many large dealer groups.
Infodrive CX
Our new CX platform, Infodrive™, combines disparate data sources from across the automotive ecosystem (including Connected Car telematics, multi-DMS, OEM systems and approved 3rd party solutions) to power predictive marketing and highly personalised (VIN-specific) aftersales customer experiences. With in-built data analytics and leading edge data visualisation, it’s able to drive key insights and datadriven decision making for global Automakers.
Superservice
Our SaaS Service solution, which includes Superservice® Menus™, Superservice Triage™ and Superservice Connect™, is powered by VIN-specific OEM data. This allows an unparalleled level of accuracy when determining specific parts and labour requirements for vehicle service intervals. This level of confidence allows retailers to continually deliver customer-centric service experiences (including complete price transparency upfront) with online service appointments, repair quoting and vehicle inspections.
Microcat
Our SaaS EPC (electronic parts catalogue) solution, which includes Microcat® EPC™, Microcat Market™ and Microcat Partsbridge®, allows retail and trade users to improve productivity and grow parts sales, by precisely identifying and ordering replacement parts manufactured by the world’s leading OEMs.
SimplePart
In 2021, Infomedia acquired SimplePart, a leading global provider of B2B and B2C aftersales e-commerce solutions. SimplePart’s intuitive platform provides OEMs and retailers with a branded website, online store and digital marketing support to increase sales of parts, accessories and services.
