Noviembre de 2024
Continuamos mejorando Superservice Connect de manera que siga estando en primera línea de su departamento de servicio. Le presentamos algunas de las novedades principales que ayudarán a su concesionaria a ofrecer un mejor servicio a sus clientes:
NEW – Customer Booking Notification
The notification message that the customer receives after creating a booking can now be sent as a Booking Confirmation or a Booking Request.
The default notification message can be edited by the dealer.
To edit the notification message, navigate to:
Appointment Manager > Customer Portal > Appointment Options > Notifications
▶ This option is not available for Mazda Europe.
To edit the default message, click Edit, type the preferred text and click Save.
▶ Booking Confirmation is the default notification type.
▶ Changes made to the default message need to be entered in the dealer’s language.
NEW – View Appointment Terms and Conditions
When customers select the More Information link to view the Terms and Conditions, they will no longer be directed to a new browser tab.
The Terms and Conditions now display from the bottom of the screen on a mobile device or as a browser pop-up on a desktop device.
What’s coming up:
- An enhanced process to edit and cancel bookings
- The ability to create customised booking notification templates
Esperamos que todas las novedades de Superservice Connect sean de su agrado. ¿Necesita ayuda o tiene alguna duda? Tenga la confianza de comunicarse con nuestro equipo de Atención al cliente.
