Hyundai dealers and owners in Poland to benefit from Superservice Menus VIN-specific service quotations.
Friday, 3 July 2015 – Sydney – Global automotive industry solution developer, Infomedia Ltd (ASX: IFM) has announced an agreement with Hyundai Poland, to endorse the use of the Company’s Superservice Menus™ service quoting and selling technology for Hyundai authorised service departments.
Hyundai Poland dealerships already use Infomedia’s Microcat® LIVE™ Electronic Parts Catalogue to facilitate OEM parts identification and ordering.
Andrew Pattinson, CEO of Infomedia, said: “We are proud of our long association with Hyundai, and are pleased to strengthen our partnership with Hyundai Poland. Hyundai Poland becomes the 17th Hyundai market globally in adopting Superservice Menus to improve productivity and customer retention, and we look forward to launching the solution to Hyundai service departments in July.”
Superservice Menus is a VIN-specific precision quoting system that spares customers and service advisors the frustration and hassle caused by quoting mistakes for service and repair operations. It is fast, accurate and empowers staff to quote and sell with confidence. The intuitive SaaS system and genuine OEM information facilitates a customer-centric sales approach that significantly improves the service experience and helps to maintain profit margins, all while boosting sales of genuine parts and labour.
Jason Thorpe, Managing Director of IFM Europe, added: “Superservice Menus has proven to be a valuable tool against customer defection to the aftermarket. It delivers the price transparency and accurate information that buyers demand in sales transactions, and strengthens the value proposition of genuine service.”
“Infomedia has been at the very forefront of Aftersales selling innovation for more than 25 years. We have the expertise and technology to unlock the profit potential inherent in dealership fixed operations, and support automakers in building and sustaining long-term brand equity,” concluded Mr Pattinson.
Superservice Menus is part of Infomedia’s cloud-based Superservice™ fixed operations platform, used daily by dealerships in over 35 countries. Superservice tools can stand alone or interconnect to empower the entire service chain process, inside and outside the dealership.