Provides Market Leading Service Data to Enrich Customer Experience
11 January 2021 – Sydney, Australia – Infomedia Ltd (ASX:IFM), a leading software provider in parts, service and data insights solutions to the global automotive industry, recently announced it has entered into a strategic partnership with US-based UpdatePromise to provide service and repair data to its market-leading Consumer Experience solution.
UpdatePromise will integrate Infomedia’s vehicle-specific Superservice Menus™ job pricing data into its industry-leading Consumer Experience Platform to provide up-to-date OE data for almost every vehicle make in the United States. Infomedia’s labour time guides, replacement parts recommendations and precise OE vehicle information helps to streamline the Consumer Experience and eliminates many inefficiencies within the parts and service departments.
Infomedia’s CEO, Jonathan Rubinsztein, said “Our partnership with UpdatePromise in the US provides a significant opportunity to leverage our data assets into innovative solutions that support the interests of both our valued Automaker and Dealer customers.”
UpdatePromise President and CEO, Curtis Nixon, sees great value in the partnership with Infomedia. “Whenever we look at any partnership, we ask ourselves if it will help us to provide a better Consumer Experience for our Automotive Clients and increase ROI for the service departments we serve,” he said.
“As the global leader in parts and service data with users in more than 186 countries, Infomedia is the perfect partner for UpdatePromise to elevate our industry leading Consumer Experience Solution. Specifically, Infomedia will be instrumental in embedding much sought-after Service Price Guide (SPG) data directly into the UpdatePromise Fixed Ops Workflow.”
COO, Rich Pannazzo, at UpdatePromise sees this partnership as a major victory for his company and its mission. “Our alignment with Infomedia just makes sense. As one of our OE partners stated, it’s great to see two smart companies work together to drive innovation in the industry,” he said. “Partnering and integrating with Infomedia will help dealerships increase sales while elevating the Consumer Experience and as a result, become more convenient and effective for service advisors, parts managers and technicians. More importantly however, the customer is the ultimate winner because they will have a fast, transparent and seamless Consumer Experience.”
Brian Consaul, President of IFM Americas for Infomedia Ltd, discussed the ongoing benefits of the alliance. “We are proud to be entering into a partnership that will combine our market-leading Superservice Menus data with UpdatePromise’s industry-leading Consumer Experience Solution. The result, a next generation SLT program that will rival competitive disparate systems,” he said.
“Dealers and Automakers alike have demanded an innovative solution that prioritises customers and collectively, UpdatePromise and Infomedia are delivering just that.”
About Infomedia Ltd (ASX:IFM)
Infomedia Ltd is an Australian-based technology solutions company that develops and supplies electronic parts catalogues, service quoting software systems (SaaS), and data analytics and business insights for the aftersales parts and service sector of the global automotive industry. Infomedia has led innovation in aftersales technology within global automaker and distributor networks for more than 25 years and continues to expand its reach within the three regions in which it operates Asia Pacific, the Americas and Europe and the Middle East.
UpdatePromise is the industry’s Consumer Experience Experts and leading technology provider to automotive insurers, repairers, and dealerships throughout North America. Founded in 2009, the UpdatePromise workflow optimization and Consumer Experience Platform has impacted thousands of businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the U.S.
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