Infomedia’s Superservice Triage to power digital transformation in Jaguar & Land Rover Australia dealerships

By November 4, 2015 April 26th, 2017 Announcements

Global leader in automotive software, Infomedia Ltd (ASX:IFM), is pleased to announce a new partnership agreement for the supply of its electronic Vehicle Health Check (eVHC) system – Superservice Triage™, to all Jaguar and Land Rover Australia (JLRA) dealerships.

triage-tabletSuperservice Triage is a next-generation eVHC system that transforms the customers’ dealership experience with a fast, engaging and personalised inspection process via mobile devices. It enables service staff to identify, price and recommend additional repair work and deliver an easy-to-understand, fully priced, digital report to the vehicle owner with complete transparency and efficiency.
Michael Roach, Director Asia Pacific & Global Marketing at Infomedia Ltd, said: “We’re delighted that Superservice Triage has been selected by JLRA for this important initiative. This exciting partnership will empower JLRA dealerships to improve communications with customers, streamline job management by removing paper-based processes, and promote customer loyalty with a transparent sales process.”

Superservice Triage is an industry leading solution that positions service staff as problem solvers in the eyes of customers; empowering them to identify more work, sell with confidence and close more sales. JLRA dealerships can expect to sell more genuine parts and labour, both on the day of visit and during future service visits, with the system’s structured follow-up process.

Staff performance, accountability and productivity are enhanced through the system’s digital and guided inspection approach for every RO, which can be tracked in real-time. This also provides management with the key insights to make more informed business decisions.

For Jaguar and Land Rover vehicle owners, Superservice Triage will help increase trust in the dealership and its staff through greater repair and price transparency. Photo and video evidence of repair requirements empower technicians to communicate the extent of damage and the necessity of repairs in a way that vehicle owners can better understand, resulting in improved customer satisfaction and greater loyalty.

Mr Roach added: “The Aftersales customer experience is critical to repeat new car purchasing, and fostering dealership and brand advocacy. With Superservice Triage, JLRA dealerships now have a competitive advantage in fostering loyalty and brand advocacy as the system aligns perfectly with consumer needs and expectations for transparent information, positive engagement and the feeling of being in control.”

Infomedia will commence deployment of Superservice Triage to JLRA dealerships beginning in January 2016.