Client Performance Analyst

Infomedia & the Role

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.

Job Overview:

We are seeking a dynamic and dedicated individual who thrives on solving complex problems and delivering exceptional service. As a Client Performance Analyst, you will be the linchpin between our clients and our services, guiding dealers through the intricacies of the online market and helping them achieve their business objectives. This role is pivotal in both proactive strategy development and reactive problem-solving.

Key Responsibilities:

• Client Engagement: Proactively initiate and manage strategic discussions with dealers to uncover and address their needs and objectives.
• Strategic Support: Respond to dealer inquiries regarding profitability, strategy, and performance with insightful, data-driven guidance.
• Opportunity Identification: Analyze dealer performance data to identify growth opportunities and areas for improvement. Develop actionable strategies to capitalize on these insights both for dealers and the company.
• Relationship Building: Cultivate and maintain strong relationships with key dealers. Schedule and conduct regular status calls to ensure ongoing alignment and satisfaction.
• Program Development: Collaborate with internal teams to enhance and refine our dealer support program, including outreach initiatives for underperforming dealers.
• Data Analysis: Utilize internal tools and reports to sort, analyze, and interpret data. Present findings and trends to drive strategic conversations and decisions.
• OEM Support: Ensure dealers leverage OEM support and our services to their fullest potential, providing guidance and support as needed.
• Cross-Functional Collaboration: Work closely with analytics and marketing teams to align on strategies and integrate insights into dealer interactions.
• Knowledge Translation: Simplify complex information related to parts, e-commerce, technology, and digital marketing for dealers with varying levels of expertise.

Qualifications:

• Proven experience in a client-facing role, with a strong track record in problem-solving and strategic consulting.
• Solid understanding of parts, e-commerce, technology, and digital marketing.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Strong analytical skills, with experience in data analysis and trend identification.
• Ability to build and maintain relationships with clients at all levels of engagement.
• Proficiency with internal tools and reporting systems is a plus.
• Preferred Skills:
• Experience working in the automotive industry.
• Familiarity with CRM systems and data analytics platforms.
• Strong project management skills and attention to detail.

Why Choose Us

As a global leader in our industry, we develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that make our team happy.

Culture and Benefits

We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.

About Infomedia

Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.

• 30 years industry experience
• Established global operations throughout 186 countries in 34 languages
• Our software is used by over 220,000 automotive industry professionals around the world

Individual compensation will be commensurate with the candidate’s experience.

Atlanta pay range

$60,000 – $70,000 USD