This is an exciting opportunity to join a dynamic Australian based, ASX listed technology business that provides SaaS solutions to the global automotive industry. Headquartered in Sydney, Infomedia has led innovation in aftersales technology within global automotive distribution networks for more than 25 years and continues to expand its reach within the three regions in which it operates.
Our aim is to empower our automaker and distribution partners by advancing their profitability, productivity, and customer service experience. Our unique approach to technology, with a modern integrated SaaS platform, supports more than 220,000 users in 186 countries and opens new opportunities to deliver a comprehensive suite of offerings across multiple customer segments.
Infomedia is one of few global SaaS platform providers in parts, service, data insights and e-commerce to the global automotive industry. More than 95% of revenue is recurring and over 80% of revenue is generated outside Australia. With a strong balance and clear strategic direction, the path to growth, organic and via acquisition, is clear.
Our Customer Service team at Infomedia are vital to our success and they are looking for Customer Service Specialist to provide support to customers in Thailand, Australia and countries across the Asia Pacific region. We are growing in Thailand and South East Asia, which requires local language support so the successful candidate will need to be multi-lingual and possess both proficient English and Thai language. Our Customer Service Specialists strive to increase satisfaction by understanding our customers’ needs, gathering information and providing solutions. Our Customer Service Specialists receive excellent product training from our experienced and friendly team, so prior knowledge of the automotive industry, although advantageous, is not a requirement to be successful.
What you’ll do:
Ø Supporting customers from the Thailand and APAC markets in all products
Ø Product issue resolution
Ø Maintaining our customer database
Ø Maintaining KPIs to ensure exceptional customer service
Ø Improving and maintaining product knowledge
Ø Liaising with other internal departments to resolve issues
Ø Outbound campaign calls to existing customers
Ø Adhoc remote training and classroom training
What you’ll bring:
Ø Customer service experience and a customer-focused attitude
Ø Working knowledge of the internet and search engines
Ø Excellent verbal and written communication skills
Ø Multi-Lingual – English and Thai, other languages advantageous
Ø Information gathering and problem-solving
Ø Ability to adapt quickly to changes in products
Ø Team based attitude
Culture and Benefits:
Here at Infomedia we take our team members and our service very seriously. We live by our core values of Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
Please note that you must have full Australian working rights to be eligible for this role, and only candidates who meet the above criteria will be contacted.
Infomedia is an equal opportunity employer and welcomes all qualified applicants. Infomedia does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
June 7, 2021 12:06:57 AM UTC
Melbourne, Victoria, Australia