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Customer Service Supervisor – multilingual

Are you looking to join a global company working with the latest technology to deliver innovative products to its customers? Do you want the opportunity to grow and develop your career in a stimulating and rewarding customer service environment? 

 

Join our customer centric team at Infomedia to support our future products on web and mobile using the latest technologies and agile methodologies. Work alongside innovative and creative people like you to learn and grow your skillset. 

 

You will have the opportunity to enjoy an exciting career with an organization committed to developing high quality products and foster leadership. We are seeking an exceptional, passionate, and customer obsessed supervisor to lead a dedicated and experienced team. 

What you’ll do:

You will be responsible for the line management of customer service team members, providing support and supervision to the team, addressing issues and providing constructive feedback. You will train team members and lead appraisals, as well as inducting and training new colleagues. You will support the management of the contact queues and resolve customer issues to ensure we meet our KPIs. 

The successful candidate will receive excellent product training from our experienced and friendly team. 

 

What you’ll bring:

  • Experience of providing line management to customer service teams 
  • Customer-focused attitude 
  • Working knowledge of the internet and search engines 
  • Excellent verbal and written communication skills 
  • Information gathering and analysis, troubleshooting and problem-solving skills 
  • Ability to adapt quickly to changes in products 
  • Team-focused approach 
  • One additional European language 

About Us: 

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry and supplies online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries. Infomedia’s products and services operate in 29 languages in over 180 countries and are used by more than 150,000 people. 

 

Our Values:

Accelerating Performance 

Driving Innovation & Service 

Navigating Global, Steering Local 

Having Fun in the Fast Lane 

 

Benefits: 

  • Competitive salary, BUPA healthcare and 87% non-contributory pension 
  • Great location, Granta Park & serviced by commuter buses. 
  • On site state of the art sports facilities, modern café/restaurant & nursery 

 

Please note that you must have full European working rights to be eligible for this role, and only candidates who meet the above criteria will be contacted.  

Infomedia is an equal opportunity employer and welcomes all qualified applicants. Infomedia does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. 

Apply for Position

Posted
June 10, 2021 11:58:20 PM UTC

Location

Employment Type
FULL_TIME

Experience
4 Year