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Product Manager – Global SaaS Company

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.

Expectations of the role

This is an exciting opportunity to join a business that has its sights firmly set on growth. At Infomedia, we are building the future of automotive aftersales platform for our global customer base and we’re looking for a talented Associate Product Manager to join our team and help grow our Superservice product line.

In this position, you will work in-step with the Senior Product Manager to help drive delivery of customer projects, our product strategy and roadmap. Your daily focus will be working with our Automotive customers and partners, our business analysts, marketing and sales and of course our talented engineering team to develop and bring new Superservice customer initiatives to market.

Our Product teams are key to driving innovation and bringing our new customer-focused products to life. This is an incredibly rewarding role and you will be part of an innovative, vibrant young team that will guide and support you on your career journey with us.

What you’ll do

  • Manage the delivery of initiatives through-out the product life cycle including partnering with the delivery team to ensure a seamless development and delivery process.
  • Engage with customers to ensure a high level of understanding of their requirements and interaction with the products in your portfolio.
  • Work with the Data and Business Analysts to ensure requirements are captured accurately and aligned to product strategy.
  • Develop and support software release programs that test product readiness, measure customer success and acceptance of a new product or major enhancement.
  • Work with the Marketing and Sales team to develop GoToMarket strategies and communication.
  • Provide pre-sales subject matter expertise to enhance client relationships and assist with sales opportunities.
  • Track, measure and be accountable for achieving product KPIs and success measures at the individual product and portfolio level
  • Be an advocate of Agile delivery techniques and promote agile practices within the ream

What you’ll bring

  • Strong technical ability and understanding of software development and product management
  • Proven experience in a Product Team that focuses on understanding customer needs in a SaaS product environment
  • Demonstrated achievement in developing commercial solutions with strong customer engagement.
  • Ability to communicate and explain technical concepts.
  • Being able to successfully represent the company brand and product to customers and stakeholders in a compelling and professional manner.
  • Experience in Automotive aftersales is highly regarded

We will provide you with an excellent induction and ongoing training to ensure you are able to perform the role to the highest level. You will be surrounded by a supportive, dynamic and fun team and will be rewarded and recognised for your hard work.

Why choose us?

Put simply, we are a business who are a global leader in our industry on the cusp of a period of growth, innovation and evolution and we have no plans to slow down anytime soon. We develop beautifully crafted, data driven cloud software solutions for some of the best and most well-known automotive brands across the globe. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that makes our team happy.

Alongside the interesting work, complex problems to solve and the ability to work on a suite of globally recognized products, we offer (some with caveats due to the current pandemic scenario):

Culture and Benefits:

Here at Infomedia we take our team members and our service very seriously. We live by our core values of Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.

Please note that you must have full Australian working rights to be eligible for this role, and only candidates who meet the above criteria will be contacted. Our successful candidate is contacted via enboarder.

Infomedia is an equal opportunity employer and welcomes all qualified applicants. Infomedia does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Apply for Position

December 23, 2021 9:04:25 PM UTC

Melbourne, Victoria, Australia

Employment Type

3 Year