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Technical Analyst

Infomedia & the role

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.

Expectations of the role

This is an exciting opportunity to join a business that has its sights firmly set on growth. In this role, you will research, create and maintain technical data to a high level of accuracy for our technical publications and special projects. You will be assisting in the creation of Infomedia’s Superservice Menus which provide dealerships with accurate and reliable menu pricing for service, repair, and genuine accessory operations. The application saves time and effort in the preparation of service department quotations and repair orders and helps improve dealership productivity, profitability, and customer satisfaction.

What you’ll do

  • Research, creation, and maintenance of service menu data to a high level of accuracy
  • Ensure all menu creation standards and timelines are met for both monthly production and new projects
  • Other duties as directed by manager

What you’ll bring

To perform this job successfully, an individual must be able to perform each essential task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High School Diploma required, College degree or equivalent experience
  • Excellent interpersonal and teamwork skills with ability to communicate in a clear and concise manner verbally and in written form
  • Proven ability to assess technical issues such as network connectivity and PC hardware set-up.
  • Strong mechanical aptitude & parts interpretation skills.
  • Experience obtained in a dealership, service, parts, or warranty environment.
  • Strong problem-solving ability
  • Detail oriented and self-directed
  • A thorough understanding of an electronic parts catalog and labor time guides
  • Proficient with Microsoft Suite
  • A demonstrated ability to work in a team environment
  • Ability to navigate several programs on multiple screens at once

Why choose us?

Put simply, we are a business who are a global leader in our industry on the cusp of a period of growth, innovation and evolution and we have no plans to slow down anytime soon. We develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands across the globe. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that makes our team happy.

Culture and Benefits

Here at Infomedia we take our team members and our service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.

About Infomedia

Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.

  • 30 years industry experience
  • Established global operations throughout 186 countries in 34 languages
  • Our software is used by over 220,000 automotive industry professionals around the world.

Please note that you must be eligible to work in the United States for this role, and only candidates who meet the above criteria will be contacted.

Infomedia is an equal opportunity employer and welcomes all qualified applicants. Infomedia does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Apply for Position

November 5, 2021 1:18:51 PM UTC

Plymouth, Michigan, United States

Employment Type

3 Year