This first instalment of the white paper covers the most important aspect of the dealership: the relationship with their customers. Many dealerships express the difficulties that they face in trying…
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Delivering a consistent, seamless and personalized experience A service department can help to increase a dealership’s profit margin—and a positive experience in the service department can help build strong personal…
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Fancy owning a Ferrari but can’t quite come up the funds? Now your chance has arrived at a significantly cheaper price, even if it’s a less exhilarating ride! In October,…
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Dealership Overview: Clintons Toyota – Narellan, NSW Number of Repair Orders per day: 40 Number of Service Bays: 8 Number of Technicians: 10 Number of Service Advisors: 3 Challenges: Inherent…
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Integration between an electronic Multi-Point Inspection system (eMPI) and VIN-precise Service Menus delivers instant pricing that wins consumer confidence and closes more sales on the spot. Pricing. The very mention…
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It’s a consumer-driven climate. In such a consumer-driven climate, there’s not a lot of room for dealership error when it comes to getting the service experience right. Consumers have plenty…
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The development of wearable technology that could impact the automotive industry is gathering pace. Earlier this year we looked at the immense potential for ‘connected’ wearables in the Service Department,…
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“With Toyota as its premier partner, and the majority of its teams being sponsored by car brands, the AFL could almost be called the Automotive Football League” – Roy Morgan…
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Dealerships in the US have the reputation for being markedly more expensive than independent shops when it comes to maintenance and repair. Where did that perception originate? Does a scheduled…
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Identifying new potential work and tracking service performance is now much easier with electronic Vehicle Health Checks (eVHC). Many dealerships have added an eVHC system to their Service Department, with…
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