Superservice Increases Productivity and Service Sales, Provides Intuitive Functionality, Enhances Customer Satisfaction and More for Toyota of Glendora, CA. Situated in the car-capital of sunny southern California, just down the…
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In last week’s blog series, we discussed about how two-thirds of vehicle service is lost after the third year of warranty, and how Aftersales processes needs to be improved in…
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Simon Boast, Aftersales Manager at Harwoods Audi in Southampton, is clear about the reasons behind the customer success that they have enjoyed. He believes that his decision to offer electronic…
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One of the concerns that we often hear about from both automakers and dealerships are how difficult it is to retain service customers after their warranty period is over. In…
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The latest research confirms that it’s five times more expensive to gain a new customer than it is to retain an existing one. Therefore, it's easier and more cost-effective for…
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Satisfying and retaining service customers might sound easy with great facilities, tools and factory trained technicians … but have you tried to quickly quote a 60,000km scheduled service for a…
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In this week’s fourth instalment, we explore how the rapid growth of the Internet affects the automotive industry, and how integrating the Internet and Aftersales selling solutions can be used…
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Improve the way you communicate with customers, streamline job management by removing paper-based processes, and promote customer loyalty with a transparent sales process that meets new buyer expectations. Superservice is…
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Having information and knowledge is vital when making important decisions. In today’s automotive industry, automakers and dealerships are surrounded by plenty of data, but face the difficulty of turning basic…
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Google’s driverless car has been burning up news and social media outlets, portraying a futuristic world where cars drive themselves. Rapid development in this area excites some; frightens others. What’s…
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