Let there be no doubt, automotive retail is undergoing rapid and seismic transformation that will permanently change how OEMs, NSCs and dealers retain profits and engage customers. Drawing upon my…
Read More
In today’s competitive market, a dealership’s Parts Department must discover how to set themselves apart in a crowded marketplace. Why will customers buy from you and not from your competitors?…
The rise of digitization and rapid change in the competitive landscape is driving dealerships to look for cost-effective ways to invest in customer retention. Improving customer retention is a proven…
Infomedia Ltd (ASX:IFM), a leader in parts and service software to the global automotive industry, announced today it has entered into an agreement to acquire Australian based, automotive data analytics…
Are legacy systems holding back your Parts business? In September 2017, we announced that Nissan Motor Company chose to replace its legacy FAST EPC with Microcat Live Electronic Parts Catalog…
In a recent article by the Australian Financial Review, it states that half of Australian firms believe that innovation is merely a buzzword. The survey results also show that 23%…
Industry-leading wholesale parts CRM & activity management platform, Microcat CRM (formerly FieldForce), is officially part of Pentana Solutions’ Integrated Partner Program. This partnership delivers greater efficiencies to those using Microcat CRM – with…
Marshall Volvo: How they Improved their Service Sales with an eVHC System Are you looking to improve your service sales? Many dealerships are turning to advanced electronic Vehicle Health Check…
If you were unsuccessful in converting a service repair issue with a customer, do you know why? Capturing this information is important in order to recover lost service sales and…
What are the benefits of using an eVHC system? When a vehicle is brought into a dealership for its routine service work, it pays to do a thorough vehicle health…
