In these uncertain times when new car sales are plummeting, many OEMs are looking to adopt new ways of working and growing their aftersales business with data analytics. One of…
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Capturing New Opportunities with Connected Cars The rise of connected cars is growing exponentially and changing the automotive landscape, due to high consumer demands and rapid technology advances. We now…
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March 2020 Customer Authorisation: Brake Measurements Superservice Triage is all about building trust and transparency with customers, which is why we’ve added brake measurements to the Customer Authorisation screen.This new…
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November 2019 Dropdown Options for Tyre Brand and Size The new layout provides technicians with a drop-down to select the brand and size of tyres. List of options too long?…
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Let there be no doubt, automotive retail is undergoing rapid and seismic transformation that will permanently change how OEMs, NSCs and dealers retain profits and engage customers. Drawing upon my…
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In today’s competitive market, a dealership’s Parts Department must discover how to set themselves apart in a crowded marketplace. Why will customers buy from you and not from your competitors?…
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The rise of digitization and rapid change in the competitive landscape is driving dealerships to look for cost-effective ways to invest in customer retention. Improving customer retention is a proven…
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Infomedia Ltd (ASX:IFM), a leader in parts and service software to the global automotive industry, announced today it has entered into an agreement to acquire Australian based, automotive data analytics…
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Are legacy systems holding back your Parts business? In September 2017, we announced that Nissan Motor Company chose to replace its legacy FAST EPC with Microcat Live Electronic Parts Catalog…
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In a recent article by the Australian Financial Review, it states that half of Australian firms believe that innovation is merely a buzzword. The survey results also show that 23%…
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