Issue 2, July 2019

CEO CORNER

We believe ‘data insights’ are the new currency that will empower OEMs and dealerships to stay ahead of aftermarket competitors and keep customers happy.

As the industry moves everything “to the cloud” and connected cars transform vehicle ownership, dealerships need to evolve into a “brand experience hub” that brings value to customers.

In this issue, I cover the main disruptive trends impacting the global parts and service space. Whilst some disruptive trends like augmented driving are some way off, there are other trends like the digitization of the customer journey that are having a real impact in your business today.

Have a read and let me know what you think!

Jonathan Rubinsztein

CEO of Infomedia Ltd

Turn Disruptions into Opportunities

Disruptions are causing the automotive industry to evolve rapidly. Learn how to ride the wave or risk sinking to the bottom.

Customer Retention: Let your Service Soar

The customer journey doesn’t end when you sell a car – it’s only just begun! Invest in service experiences and watch customer retention grow.

Lead the Pack with a Wholesale Parts CRM

7 ways a CRM system helps your Parts Department deliver better customer service, improve sales rep performance and grow parts sales.

Harness the power of data analytics

Drive better decisions and boost aftersales performance. Unlock the value of data-driven insights to reduce costs, grow sales and improve customer retention.

Need a marketing engine to drive wholesale parts sales?

Drive genuine parts sales and keep wholesale customers happy by bringing everything you need into one holistic solution.

Chat your way into improved parts sales

Put your Parts Department in your customer's hands. Connect with your wholesale customers, send accurate parts information and increase parts sales.

Want to sell more parts, more efficiently?

With the latest VIN-precise OEM parts data at your fingertips, complete with powerful searching, advanced filtering and an intuitive interface – you can!

Stop losing customers to the aftermarket

Want to improve customer retention rates beyond the warranty period? Justify the value of genuine service in a way customers can understand.

Want to convert and sell more repair work?

Involve your customers in their vehicle's service. Deliver easy-to-understand, fully priced vehicle inspection reports with transparency and efficiency.

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