During these unprecedented times, we’ve been working closely with our OEM partners and their dealership networks to offer support and develop aftersales recovery plans.

The automotive industry is now at a very important crossroad; declining new car sales, ever-changing customer expectations and rapid technology advancements are having a profound and disrupting impact globally.

The single-most frequently received question from our customers is: “How do we increase aftersales and retain customers from one purchase to the next?”

We believe opportunity abounds in the current environment to think differently about current aftersales processes. Technology is available now to increase aftersales productivity and profitability, improve service levels, and capture and retain deeper customer insight.

Our recommended aftersales recovery plans focus on creating a connected sales process to improve the buying experience for parts and service customers wherever they make contact with your brand both at the dealership and online. Technology complements the sales process, enabling a more personalised customer experience and allowing the sales team to capture data insights.