How it works
Invite dealership staff and trade customers to download Microcat Messenger.
Improve communication, increase order accuracy and minimise parts returns.
Enhance workflow, streamline your customer service and drive parts sales.
Put your Parts Department in your customer’s hands
Keep techs in the service bay, rather than wasting time walking the shop floor to ask the parts counter a question.
Increase order accuracy, minimise returns and enhance workflow.
Eliminate the need to email or phone parts counter.
Enable real-time query on accessory pricing and fitment when selling a new car.
Ignite efficiency in your Dealership
Turn conversations into conversions. Connect and keep in touch with your trade customers and internal dealership staff with free and secure messages. Microcat Messenger gives parts staff the ability to assist multiple trade customers at once, in a quicker and more efficient manner.
It also indicates when a message has been sent and read by the recipient, so you’ll know if your customers got the message!
Scan VIN barcodes
Find the right vehicle and parts. Trade customers and technicians can easily scan VIN barcodes and send them directly to a dealership’s parts department. Microcat will automatically initiate a VIN search and load the correct vehicle model for dealership staff.
Send Photos & Videos
A picture is worth a thousand words. The built-in camera within Microcat Messenger allows trade customers to seamlessly capture and share photos and videos. This helps dealership staff identify the correct parts, increase parts order accuracy and reduce errors in parts ordering.
Share Part Numbers & Illustrations
Parts information at your fingertips. With integration to Microcat EPC, dealerships can easily look up and share part numbers, illustrations, pricing and information with their technicians and trade customers.