Customer convenience and engagement that increases service sales
An online, self-serve booking and quoting system that delivers an engaging service selling presence on a dealer or automaker website.
Superservice Connect™ gives customers the flexibility to get a quick, transparent, VIN-precise service quote and booking confirmation, at any time and any day.
How it works
Enter a licence plate or VIN to accurately identify a vehicle.
Select the service required and enter a location or postcode for the nearest dealer and quote.
Choose an appointment slot from real-time availability and confirm booking.
Sell where your customers are: online & mobile
Superservice Connect meets the expectations of today’s shoppers by allowing them to make fully informed purchase decisions at a time that is most convenient to them – with no phone calls, questions or delays. By delivering an easy-to-understand quote that shows the breakdown of all parts, labour and shops supplies involved, customers can see the benefits of genuine service.
The results? Customers have a better understanding and feel more in-control of their vehicle’s service requirements and price. The convenient, personalised and engaging digital experience also leads to increased customer satisfaction and higher customer retention beyond the warranty period.
Your Service Department is always open for business
Open up your Service Department by eliminating after hours customer turn away, and spreading awareness to online-only shoppers and younger demographics who are accustomed to researching and buying goods and service online.
Automated service reminders via email and text are an effective way to keep in touch with your customers, build stronger relationships and reduce the risk of lost revenue through customer no-shows.
Fill in empty appointment slots and last minute cancellations by easily promoting it via email, text or social media channels to avoid revenue losses.
Reduce the burden on your staff to answer phone enquiries regarding service pricing and appointment availability. Consequently, precious time can instead be allocated to other jobs that grow profits and enhance customer satisfaction.