Online service history for customer retention and security
An online, VIN-specific database that empowers dealerships to retrieve accurate and up-to-date vehicle service history at any time.
Superservice Register is secure and transparent – effectively eliminating chances of falsified/incorrect service records and lost books.
How it works
VIN-specific details of the service or repair are recorded upon customer booking.
Customer receives a printout of the work performed and any past records, if required.
Full service history is stored permanently in the online database, ready to be accessed at any time.
Advantages for Automakers
- Access real-time reporting functions with accurate insights to improve customer loyalty and service retention strategies
- Analyse customer behaviour – insights to where and when vehicle owners are servicing their vehicle
- Analyse dealer performance – insights to vehicle movement and retention rates
- Analyse vehicle trends – insights to which vehicles are being serviced, type of repair work, and wear and tear trends
- “Next service” forecasting helps retain genuine service, maintenance and repair business within an automaker’s repairer network beyond the warranty period
- Improves automaker’s brand image, vehicle resale value and customer retention
Advantages for Dealers
- Access to service history 24/7
- Keeps customers loyal by ensuring their service history is kept up to date
- Increases efficiency for your service staff, allowing them to focus on sales
- “Next service” forecasting information to keep your customers’ business
- Gain unique service history insight for first time customers
- Gain a competitive edge against aftermarket repairers
Advantages for Customers
- Allows customers to print an up-to-the-minute service history anywhere, anytime
- Unlike log books which only record the date of a service, Superservice Register keeps a complete record of all work done on the vehicle
- The resale value of a vehicle is enhanced because buyers can trust the accuracy of an online database
- With a permanent online record of the service history, there is no need to worry about losing log books again