Dealership Overview: Marshall Volvo
- 450 Repair Orders per month
- 5 Workshop Technicians plus 1 Apprentice
- 2 Service Advisors
- 1 Workshop Controller
Goals:
Grow the profitability and productivity of the Service Department
Solution:
Superservice Triage electronic Vehicle Health Check (eVHC)
Results:
- Average of £430 of work identified per vehicle health check
- Average of £185 of work sold per vehicle health check
- Increase in technician job efficiency through a digital and more streamlined process
- Service jobs completed faster
- Structured and guided digital inspection process ensuring that more work is being identified compared to previous paper-based process
- Increase in customer trust and satisfaction through better interaction between customers and Service Advisors, such as sending photos & videos of repair recommendations
Dealership Feedback:
“Last month we identified approximately £430 pounds per vehicle health check, of that £430 we sold £185.”
– Andrew Christmas – Aftersales Manager“You spend a lot more time working on the car and you get the job done in a more timely manner”
– Nathan Panting – Service Technician“With the digital inspection process in place we attach a video to every single vehicle that we do to show customers the condition of their vehicle. I believe that this adds respect to us and trust.”
– Matt Thomson – Service Technician
