One of the concerns that we often hear about from both automakers and dealerships are how difficult it is to retain service customers after their warranty period is over. In…
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Satisfying and retaining service customers might sound easy with great facilities, tools and factory trained technicians … but have you tried to quickly quote a 60,000km scheduled service for a…
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Improve the way you communicate with customers, streamline job management by removing paper-based processes, and promote customer loyalty with a transparent sales process that meets new buyer expectations. Superservice is…
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Quickest way to customer acquisition? A recommendable customer experience! The ‘last best’ purchase experience becomes the new minimum expectation for modern day consumers. Dealership investments in electronic Vehicle Health Check…
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Delivering a consistent, seamless and personalized experience A service department can help to increase a dealership’s profit margin—and a positive experience in the service department can help build strong personal…
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Dealership Overview: Clintons Toyota – Narellan, NSW Number of Repair Orders per day: 40 Number of Service Bays: 8 Number of Technicians: 10 Number of Service Advisors: 3 Challenges: Inherent…
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Integration between an electronic Multi-Point Inspection system (eMPI) and VIN-precise Service Menus delivers instant pricing that wins consumer confidence and closes more sales on the spot. Pricing. The very mention…
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It’s a consumer-driven climate. In such a consumer-driven climate, there’s not a lot of room for dealership error when it comes to getting the service experience right. Consumers have plenty…
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Dealerships in the US have the reputation for being markedly more expensive than independent shops when it comes to maintenance and repair. Where did that perception originate? Does a scheduled…
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Identifying new potential work and tracking service performance is now much easier with electronic Vehicle Health Checks (eVHC). Many dealerships have added an eVHC system to their Service Department, with…
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