Build stronger, more profitable customer relationships with follow-up calls facilitated by an electronic Vehicle Health Check (eVHC) Longer vehicle ownership periods mean that there is an opportunity for genuine dealerships…
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Are your Service Advisors effective at converting work? Service and Aftersales revenue is growing to be a strong financial pillar and a huge contribution to the overall profits of dealerships.…
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Andrew Christmas, Aftersales Manager at Marshall Volvo, knows just what it’s like to run a busy Service Department. From his highly successful dealership in Cambridge, he oversees the repair of…
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3 Steps to Convert Customer Satisfaction to Customer Loyalty. With favourable trading conditions and new models, many dealerships are realising increased new car sales. The real challenge for dealers however…
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Is your Service Department performing at its best, or is there still room for improvement? To help you unlock your true potential, here are some questions to ask yourself about…
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Leave paper behind. Improve sales conversion, productivity and accountability with real-time reporting from an electronic multi-point inspection (eMPI). For most dealerships, measuring service staff performance and inspection sales efficiency tends…
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When analyzing the productivity of your Service Department, you might find it helpful to define a few success metrics. In other words, what are the areas of your service offering…
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A busy and productive Service Department is essential to any dealership. It’s a certainty that vehicle owners need a dependable and quality dealership that will not only routinely service their…
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Why it’s critical to know how your customer feels - in real-time Traditional manual and ad hoc ways of trying to hear the “voice of the customer” through paper-based exit…
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Tyres and Body Damage Adding visual evidence of repair recommendations to your Vehicle Health Check (VHC) reports helps vehicle owners feel more in-control and engaged in their service experience, and…
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