Simon Boast, Aftersales Manager at Harwoods Audi in Southampton, is clear about the reasons behind the customer success that they have enjoyed. He believes that his decision to offer electronic…
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One of the concerns that we often hear about from both automakers and dealerships are how difficult it is to retain service customers after their warranty period is over. In…
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Satisfying and retaining service customers might sound easy with great facilities, tools and factory trained technicians … but have you tried to quickly quote a 60,000km scheduled service for a…
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In this week’s fourth instalment, we explore how the rapid growth of the Internet affects the automotive industry, and how integrating the Internet and Aftersales selling solutions can be used…
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Improve the way you communicate with customers, streamline job management by removing paper-based processes, and promote customer loyalty with a transparent sales process that meets new buyer expectations. Superservice is…
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Having information and knowledge is vital when making important decisions. In today’s automotive industry, automakers and dealerships are surrounded by plenty of data, but face the difficulty of turning basic…
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Quickest way to customer acquisition? A recommendable customer experience! The ‘last best’ purchase experience becomes the new minimum expectation for modern day consumers. Dealership investments in electronic Vehicle Health Check…
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Delivering a consistent, seamless and personalized experience A service department can help to increase a dealership’s profit margin—and a positive experience in the service department can help build strong personal…
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Welcome Nissan Australia to the Superservice family! You can now pre-order Superservice Menus for Nissan Australia dealers in both Datapak and Online formats. “Superservice Menus delivers an informative and engaging…
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Dealership Overview: Clintons Toyota – Narellan, NSW Number of Repair Orders per day: 40 Number of Service Bays: 8 Number of Technicians: 10 Number of Service Advisors: 3 Challenges: Inherent…
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