Integration between an electronic Multi-Point Inspection system (eMPI) and VIN-precise Service Menus delivers instant pricing that wins consumer confidence and closes more sales on the spot. Pricing. The very mention…
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It’s a consumer-driven climate. In such a consumer-driven climate, there’s not a lot of room for dealership error when it comes to getting the service experience right. Consumers have plenty…
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Dealerships in the US have the reputation for being markedly more expensive than independent shops when it comes to maintenance and repair. Where did that perception originate? Does a scheduled…
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Identifying new potential work and tracking service performance is now much easier with electronic Vehicle Health Checks (eVHC). Many dealerships have added an eVHC system to their Service Department, with…
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Build stronger, more profitable customer relationships with follow-up calls facilitated by an electronic Vehicle Health Check (eVHC) Longer vehicle ownership periods mean that there is an opportunity for genuine dealerships…
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Are your Service Advisors effective at converting work? Service and Aftersales revenue is growing to be a strong financial pillar and a huge contribution to the overall profits of dealerships.…
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Andrew Christmas, Aftersales Manager at Marshall Volvo, knows just what it’s like to run a busy Service Department. From his highly successful dealership in Cambridge, he oversees the repair of…
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3 Steps to Convert Customer Satisfaction to Customer Loyalty. With favourable trading conditions and new models, many dealerships are realising increased new car sales. The real challenge for dealers however…
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Is your Service Department performing at its best, or is there still room for improvement? To help you unlock your true potential, here are some questions to ask yourself about…
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Leave paper behind. Improve sales conversion, productivity and accountability with real-time reporting from an electronic multi-point inspection (eMPI). For most dealerships, measuring service staff performance and inspection sales efficiency tends…
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