When analyzing the productivity of your Service Department, you might find it helpful to define a few success metrics. In other words, what are the areas of your service offering…
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A busy and productive Service Department is essential to any dealership. It’s a certainty that vehicle owners need a dependable and quality dealership that will not only routinely service their…
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Why it’s critical to know how your customer feels - in real-time Traditional manual and ad hoc ways of trying to hear the “voice of the customer” through paper-based exit…
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Tyres and Body Damage Adding visual evidence of repair recommendations to your Vehicle Health Check (VHC) reports helps vehicle owners feel more in-control and engaged in their service experience, and…
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Infomedia welcomes Volvo Australia to the Superservice family! Look out for Volvo Australia Superservice Menus, releasing soon in both Datapak and Online formats. "Superservice Menus will help reinforce the value…
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All 10 parts now available! In order to get to know our customers and their needs better, we embarked on a journey to discover what the dealership and the automaker…
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How many times have you unsuccessfully tried to explain a repair operation to your customer? Usually, they tell you they “just can’t picture it.” Now, they can. With Superservice Triage,…
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In an attempt to expand the loyalty of new car customers, Chrysler has launched the Mopar Express Lane in about 800 dealerships nationally. In its feasibility study, Mopar found that…
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Research current metrics for vehicle repair market share in the U.S. and you may get a headache before you can determine a definitive winner. Today’s vehicle owners face two choices…
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The use of electronic multi-point inspection systems (eMPI) has been prevalent in dealership service drive and workshop for years, and is predominantly used to inspect a customer’s vehicle when it…
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