Our customers at Infomedia are constantly looking out for ways to improve the productivity and efficiency of their dealership. In this week’s blog article, we discuss how dealerships and automakers…
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For the past couple of articles in this blog series, we have been discussing a topic that’s important to our customers: customer retention. In the last article, we stressed the…
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In last week’s blog series, we discussed about how two-thirds of vehicle service is lost after the third year of warranty, and how Aftersales processes needs to be improved in…
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One of the concerns that we often hear about from both automakers and dealerships are how difficult it is to retain service customers after their warranty period is over. In…
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In this week’s fourth instalment, we explore how the rapid growth of the Internet affects the automotive industry, and how integrating the Internet and Aftersales selling solutions can be used…
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Having information and knowledge is vital when making important decisions. In today’s automotive industry, automakers and dealerships are surrounded by plenty of data, but face the difficulty of turning basic…
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In last week’s blog instalment, we covered how improving processes and using better technology in the dealership can improve customer satisfaction and retention. For this week’s topic, we will be…
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This first instalment of the white paper covers the most important aspect of the dealership: the relationship with their customers. Many dealerships express the difficulties that they face in trying…
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Delivering a consistent, seamless and personalized experience A service department can help to increase a dealership’s profit margin—and a positive experience in the service department can help build strong personal…
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All 10 parts now available! In order to get to know our customers and their needs better, we embarked on a journey to discover what the dealership and the automaker…
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