“Collaboration and cooperation with Infomedia is really good, the team are both professional and knowledgeable, they understand us and they don’t over-promise.”
– Antii Jokela, Aftersales Director
Already impressed and using Infomedia’s Microcat Live EPC and Superservice Menus Quoting system, Nissan Nordics are currently working on the rollout of Infomedia’s Superservice Triage eMPI system. It has already been successfully deployed and used in Finland and Norway – with Sweden, Denmark and Baltics to follow with rollout over the next few months.
Infomedia have been praised by Antti Jokela, the Aftersales Director at Nissan Nordics: “Collaboration and cooperation with Infomedia is really good. The team are both professional and knowledgeable, they understand us and they don’t over-promise.”
“The training delivered by Infomedia is absolutely fantastic in terms of their technological knowledge. We’re really impressed with the levels of experience and also sector knowledge. The Infomedia team understand the dealer’s business which has helped exceed expectations.”
Nissan Nordics are predicting markable improvements on dealer satisfaction scores across System Support in their next survey, which is due at the end of the year. According to Jokela, “Introducing the Parts Catalog to dealers went really well and dealer satisfaction has increased significantly.”