“Toyota Ireland would highly recommend Infomedia for their account management, training, ease of installation, support in integration and ongoing development”
– Glenn O’Reilly, Aftersales Manager
Toyota Ireland
“Toyota Ireland would highly recommend Infomedia for their account management, training, ease of installation, support in integration and ongoing development”
– Glenn O’Reilly, Aftersales Manager
Toyota Ireland
Toyota Ireland were looking for a fully integrated solution to drive network consistency in reporting and management of the customer journey. They wanted a product to push the identification, authorisation and fitting of new parts quickly to improve profitability and their customers journey.
Previously there were 3 Vehicle Health Check systems being used intermittently across the dealer groups delivering very limited visibility of activity and transparency of work.
“Given we were already impressed with the existing Infomedia products in use throughout our network, selecting Triage as an integrated solution to complement Microcat was an obvious choice”
The Aftersales team from Toyota Ireland were onsite at every installation of Triage which gave them a deeper understanding of the product and individual dealer needs, which has really helped drive ongoing enhanced dealer support.
“Thanks to great support and training from the Infomedia team we have been able to become experts or champions of Triage too so we can best advise our dealers on usage and maximising benefits”
This has genuinely helped drive confidence in the solution and improve bottom lines across Aftersales for Toyota Ireland.
“Having one tried and tested solution we’re all on board with and are all promoting makes a big difference to adoption and usage throughout the network. We are now also able to identify poor usage of Triage as it significantly impacts Parts Sales and profitability and so flags to us a need for additional support or training.”
Triage was introduced to speed up parts pricing and has delivered an increase in extended maintenance parts of about 20% since its introduction.
Other less obvious benefits of Triage are that advisors are not having to manage multiple data sources to price work, communications are improved between Service and Parts departments and that Triage also Link’s with other systems (i.e. Superservice Menu pricing) – getting Toyota Ireland closer to having one ultimate solution.