“Superservice has increased our
recommended service at least
It’s streamlined our process
and delighted our customers.”
– Ernie Hack, Service Manager,
Webb Hyundai, Highland, IN
Webb Hyundai, a Metro Chicago dealership in Highland, Indiana, takes its leadership role in the market very seriously. Leveraging the best, most-current technology is an important part of their commitment to excellence. As a result, Webb Hyundai decided to go with Superservice as its Fixed Operations repair quoting and electronic Multi-Point Inspection (eMPI) system. In addition to helping optimize its service and parts operations, it also enhances customer satisfaction and loyalty, which are key priorities for Webb Hyundai.
“We like to stay ahead of the curve and that means utilizing the most effective technology for our dealership,” says Ernie Hack, Service Manager at Webb Hyundai. “We investigated new, cutting-edge service tools for over a year and decided to go with Superservice. No other system out there offered as much. We’re very happy with our choice.”
“One of the biggest benefits of Superservice for us is how it facilitates good communication between departments,” continues Hack. “Information is more accurate and there is more accountability to make sure everything is complete and done right. Our service advisors, parts counter people and techs love it because it makes their jobs easier.”
Better Follow-Up, More Recommended Service Completed
“Superservice also makes it much easier to track uncompleted recommended service,” says Hack. “That makes it simpler and more likely for us to follow up. With Superservice, our recommended service has increased at least 25-30%. That is a very significant boost to our volume; plus, it shows our customers that we’re on top of things.”
“Superservice has really improved our interaction with our customers, as well,” says Hack. “The professional presentation and photos of the recommended work make going over the multi-point inspections clearer and less intimidating for customers. It helps our service advisors, and our customers love it. You can see the ‘wow’ on their faces.”
The Bottom Line
“I would definitely recommend Superservice,” says Hack. “It streamlines the process, is reliable, increases volume and builds trust in our customers. It’s also backed by an awesome support staff. We definitely made the right choice.