November 2024
We continue enhancing Superservice Connect so that it remains at the forefront of your Service Department. Here are a few highlights of what’s new that will help your dealership provide a better service to your customers:
NEW – Customer Booking Notification
The notification message that the customer receives after creating a booking can now be sent as a Booking Confirmation or a Booking Request.
The default notification message can be edited by the dealer.
To edit the notification message, navigate to:
Appointment Manager > Customer Portal > Appointment Options > Notifications
▶ This option is not available for Mazda Europe.
To edit the default message, click Edit, type the preferred text and click Save.
▶ Booking Confirmation is the default notification type.
▶ Changes made to the default message need to be entered in the dealer’s language.
NEW – View Appointment Terms and Conditions
When customers select the More Information link to view the Terms and Conditions, they will no longer be directed to a new browser tab.
The Terms and Conditions now display from the bottom of the screen on a mobile device or as a browser pop-up on a desktop device.
What’s coming up:
- An enhanced process to edit and cancel bookings
- The ability to create customised booking notification templates
We hope you enjoy the latest updates to Superservice Connect. Need help or have any questions? Feel free to get in touch with our Customer Support team!
