Order API
Access accurate vehicle information using a VIN or, where supported, a licence plate number and country code.
API overview
For dealers and partners who need service appointments and repair operations to stay consistent across systems, the Order API transfers booking and job data between the DMS, Superservice Menus and Superservice Triage.
It also supports two-way integration with approved video capture solutions, including VHC report sharing, so inspection outcomes and supporting media can be linked back to the right appointment and repair order without manual chasing or rekeying.
API capabilities
Sync service appointments
Keeps service appointments aligned between the DMS, Superservice Menus and Superservice Triage, including date, time, advisor and customer or vehicle details.
Transfer repair operation data
Shares repair order and operation data across systems so the right work appears at the right time, with updates reflected everywhere.
Two-way VHC report sharing (approved partners)
Exchanges VHC report references and outcomes with approved video capture solutions, allowing inspection results to flow without manual uploads or rekeying.
Maintain a single version of the job
Keeps appointments, repair operations and VHC status in sync across the DMS, Superservice Menus, Superservice Triage and approved third-party systems.
Use Cases
Service teams
Service Advisors see the same appointment and repair information across the DMS, Superservice Menus and Superservice Triage, without needing to double-check or rekey data. Bookings, job details and VHC outcomes stay aligned, making it easier to explain work, review inspection results and gain customer approval with confidence.
Technicians
Technicians work from accurate, up-to-date job and inspection information and pricing. VHC reports captured in approved video solutions are linked to the correct appointment and repair order, reducing admin and ensuring inspection results flow smoothly into advisor and customer workflows.
Customer experience
Customers benefit from a more joined-up service experience. Inspection findings, recommended work and approvals are based on consistent data across systems. This increases trust and transparency of work required, leading to faster approvals.
Aftersales operations
By keeping service appointments, repair operations and VHC data in sync across the DMS and Superservice platforms, aftersales teams reduce errors, improve reporting accuracy and support more efficient workshop and advisor workflows.
Provides endpoints to…
- Create, update and retrieve service appointments between the DMS and Superservice
- Create, update and retrieve repair operations / repair orders used by Menus and Triage workflows
- Link and sync VHC data (including report status and reference IDs) with approved video capture solutions
- Share VHC reports between systems (two-way, where supported)