Aftersales
Your always-on digital assistant that answers customer questions, captures leads and books appointments directly from your website.
Overview
Intellegam Web Assistant is an AI-powered digital assistant built for the automotive industry. It handles inbound website enquiries with human-like fluency, answering technical vehicle questions, supporting model comparisons, responding to service and maintenance queries and turning online traffic into qualified sales and aftersales leads – all while creating a faster, more engaging online experience that builds customer confidence and drives conversions.
Benefits
Engage web visitors instantly
Respond to enquiries 24/7 with accurate, OEM-verified information on a wide range of customer support topics.
Capture more leads
Turn casual website visitors into qualified sales and service opportunities - including direct bookings for appointments
Enhance your digital customer experience
Deliver a fast, personal and mutli-lingual service to your customers - for an experience that's as unique as they are.
Key Features
Instant responses for vehicle queries
Answer customer questions about vehicles, trims, features, accessories and pricing instantly, 24/7. Powered by OEM-grade data, Web Assistant removes the need for customers to spend hours searching for answers, or calling your dealership – creating a convenient online experience that builds confidence and drives action.
Service and repair enquiries
Guide customers through common service and repair questions with accurate, easy-to-understand answers. From routine maintenance schedules to complex technical queries, Web Assistant delivers clear information that helps customers make informed decisions. If it can’t find an answer, it routes complex cases to your team members.
Lead capture and qualification
Turn website traffic into qualified opportunities. Web Assistant captures contact details, identifies intent and passes leads directly into your CRM or DMS. Whether it’s a new vehicle enquiry or a service request, your team receives warm leads ready for follow-up.
Data-driven accuracy
All answers are powered by verified OEM-grade data, ensuring every detail, from technical specs to service recommendations, is precise and reliable. Web Assistant never fabricates information, building customer trust and protecting your brand reputation.
Natural, multi-lingual conversations
Deliver human-like, intuitive conversations that feel personal and engaging. Web Assistant supports multiple languages, understands complex queries and can escalate enquiries to your team with full context when needed.
An integrated digital workflow
Connect to your DMS or scheduling platform to display real-time availability and allow customers to book services, test drives or appointments instantly. Every booking is confirmed and recorded automatically with no manual steps required. For DMS, CRM or other platform integrations, please contact us to discuss.
How it Works
See Intellegam Web Assistant in action
Request a Demo
See how Intellegam Web Assistant can transform your online customer experience and lead generation.
Related Products
Intellegam Voice Assistant
ive customers the right answers, every time. Instantly provide accurate information and natural, human-like support over the phone in multiple languages, while handling inbound enquiri …
Intellegam Repair Assistant
Give technicians the right repair information, every time. Instantly access precise answers and step-by-step guides from many sources, in multiple languages.
Intellegam Knowledge Assistant
Effortlessly access comprehensive, accurate vehicle information with a powerful conversational AI that speaks your language.