Cookie Policy
About this Policy
This Cookie Policy (the “Policy”) applies to the websites and all associated applications and products operated from time to time by Infomedia Pty Ltd and its subsidiaries and affiliates except for Simplepart LLC (collectively, “Infomedia”, “us” or “we”) (together our “services”) that use cookies or similar technologies to perform a range of functions including to enhance user experience, analyse usage, and provide personalised content.
In this Policy, we explain what cookies are and how we use them. Any information that we collect using cookies will be managed in accordance with our Privacy Policy, which can be found here: (the “Privacy Policy”).
The Simplepart LLC (“Simplepart”) website and application cookies are managed in accordance with Simplepart’s Cookie Policy.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. When you return to the service, they allow the service to recognise your device and remember information about your visit. Cookies which are applied directly by us are called ‘First-party cookies’ and cookies applied by others are ‘Third-party cookies’.
Why we use cookies
We use cookies for various purposes, including to keep our services secure and functional, to help us check user credentials, to deliver services to you and to remember preferences and settings.
The cookies we use in our services fall into the following categories:
- Functional cookies (strictly necessary cookies). These essential cookies are required for the operation of our website and applications. They are always enabled because our website and applications will not work properly without them. They include, for example, cookies that enable you to log into secure areas of our website and applications, use a shopping cart or make use of e-billing services.
- Statistics (analytical or performance cookies). We use statistics cookies to measure traffic and usage data. These allow us to recognise and count the number of visitors to our website and applications, and to see how visitors move around our website and applications when they are using them. This helps us to analyse how our services are used and to improve the way our website and applications work, for example, by ensuring that users are finding what they are looking for easily.
- Preferences cookies (personalisation cookies). Preferences cookies record information about choices you have made and allow us to provide tailored content to you. These are used to recognise you when you return to our website and applications. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Marketing cookies (targeting cookies). These cookies record your visit to our website and applications, the pages you have visited and the links you have followed. We will use this information to make our website and applications and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
Our websites and applications collect certain information about your visit, such as your browser type, your IP address, and the referring website.
Third party cookies
Third parties may set cookies via our services (for example, for the purposes of analytics, testing, customer support tools, or advertising partners). Where you consent to non-essential cookies, these third parties may process personal data for their own purposes (such as cross-site tracking and interest-based advertising). Please see their privacy notices for details.
Cookies outside of our control
We endeavour to provide a comprehensive list of cookies set by our website and by third parties we work with. However, due to the way web browsers and the internet work, it is possible that other cookies may be placed on your device by third parties not affiliated with us (for example, by browser extensions or plugins installed by you). We recommend reviewing your browser settings and installed extensions for more information.
Google analytics
We use Google analytics to help us manage our website and better understand ways to improve the user experience. For more information on Google Analytics, see https://policies.google.com/technologies/partner-sites.
International data transfers
Use of some cookies may result in the processing of your personal data outside your country (including outside the EEA/UK). Where required, we ensure appropriate safeguards, such as European Commission or UK-approved Standard Contractual Clauses, and implement supplementary measures where appropriate. For details, contact us using the details provided in our Privacy Policy.
List of cookies
See below for descriptions about the cookies used on our websites and applications.
Cookies used by www.infomedia.com.au
| Cookie | Name | Retention Period | Purpose |
| Google Analytics | _ga _gat _gid | 2 years, 1 minute, 1 day | Used by Infomedia using Google (Third party – Advertising) to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See https://policies.google.com/privacy. |
| Complianz | cmplz_banner-status cmplz_consent_mode cmplz_consented_services cmplz_functional cmplz_marketing cmplz_policy_id cmplz_preferences cmplz_statistics | 1 year (applicable to all) | Used by Infomedia (First Party – Functional) to remember a user’s choice about cookies on the website. |
| Dealfront | _lfa | 1 year | An analytics cookie provided by Dealfront (formerly Leadfeeder) used by Infomedia (First Party – Functional) to help us understand how businesses interact with our website. |
| Polylang | Pll_language | 1 year | Used by Infomedia (First Party – Functional) to remember the language selected by the user so that the website displays content in the same language on future visits. |
Cookies used by Infomedia applications
| Application | Cookie | Retention Period | Category & Purpose |
| General | _gat _ga _gid _ga_xxx | 1 minute 400 days 1 day 400 days | Used by Infomedia using Google Analytics (Third party – Advertising) to help Infomedia understand how users use the app. See https://policies.google.com/privacy. |
| MPB | Language market | 10 years session | Used by Infomedia (First Party – Functional) to record the language and market selected the last time. |
| General | Authorization=Bearer JWT | Browser session | Used by Infomedia (First Party – Required) for user authentication and authorisation information. |
| General | languages | Browser session | Used by Infomedia (First Party – Required) for loading Infomedia Landing Page in previously selected languages. |
| General | browserSessionId | 52 days | Used by Infomedia (First Party – Required) to identify if user is using multiple browser sessions, as well as to trace errors when debugging is required. |
| Microcat.Live | languages Authorization Jsessionid phpsessid | Session Session Session Session | Used by Infomedia (First Party – Functional) to record username, country, franchise and other account information. |
| Superservice Connect | utmzzses | Session – meaning it expires when the browser session ends | Used for short-term tracking related to a single session. |
| fs_lua | 30 min | A Fullstory cookie that captures the timestamp of the last user action to manage the session lifecycle and assist with session timeouts. | |
| fs_uid | 1 year | A Fullstory cookie, used to capture a user’s unique identifier. It ensures all session traffic is associated with a single user. | |
| initialTrafficSource | 1 year | Used to track the first traffic source of a user, which is a crucial part of understanding how users initially arrived on the site. | |
| Superservice Menus | languages | Session | Inherited from Landing page. |
| Authorization | Session | A cookie used by Infomedia to record authorisation data. | |
| __utmc | Session | A cookie used to distinguish users and sessions/visits. | |
| _gid | 1day | A cookie used by Infomedia to identify the user. | |
| _utma _ga | 1year | A cookie used to distinguish users and sessions/visits. | |
| fs_lua | 1year | Inherited from Landing page, a Fullstory cookie. | |
| __zlcmid | 1year | A Zendesk Cookie which enables consent for the chat widget. | |
| _ga_N5E6KFM1GP browserSessionId | 1 year | Inherited from Landing page and used to identify browser session details. | |
| ifm-device | 5 months | Inherited from Landing Page. | |
| __utmz | 6 months | A cookie used to track visitors’ traffic. | |
| _rdt_uuid | 2 months | Used by AppCues – Infomedia uses this software to provide announcements and surveys to end users. | |
| hubspotutk | 5 months | ||
| __hstc | 5 months | ||
| cb_anonymous_id | 10 months | ||
| cookieyes-consent | 10 months | ||
| mkjs_anonymous_id | 10 months | ||
| fs_uid | 10 months | ||
| cb_group_id | 10 months | ||
| cb_user_id | 10 months | ||
| _clck | 10 months | ||
| mkjs_group_id | 10 months | ||
| ajs_group_id | 10 months | ||
| mkjs_user_id | 10 months | ||
| ajs_anonymous_id | 10 months | ||
| ajs_user_id | 10 months | ||
| _ga_RGX7ZR2HCJ | 11 months | ||
| _uetvid | 11 months | ||
| amplitude_idundefinedappcues.com | 11 months | ||
| amplitude_id_f1489cb9813c03d741b 11f77b6526265appcues.com | 11 months | ||
| FPID | 11 months | ||
| _ga_W31ZE8K2KL | 11 months | ||
| __hssrc | Session | ||
| JSESSIONID | Session | Used by New Relic to store a session identification. | |
| login_idle_session_timeout | 1 year | ||
| Superservice Triage | fs_lua | 30 min | A Fullstory cookie that captures the timestamp of the last user action to manage the session lifecycle and assist with session timeouts. |
| fs_uid | 1 year | A Fullstory cookie used to capture a user’s unique identifier. It ensures all session traffic is associated with a single user. | |
| JSESSIONID | Session | A Newrelic cookie used to store a session identifier so that New Relic can monitor session counts for an application. The cookie value is generated by Jetty. | |
| languages | Session | Session cookie inherited by Login page. | |
| Authorization | Session | Used by Infomedia (First Party – Functional) to record username, country, franchise and other account information | |
| EPC | _gat _ga _gid | 1 min 400 days 1 days | Used by Infomedia using Google Analytics (Third party – Advertising) to help Infomedia understand how users use the app. See https://policies.google.com/privacy. |
| fs_uid fs_cid fs_lua | 1 year 1 year 30 minutes | Used by Fullstory – a software provider that Infomedia uses to help us understand how users are using our products. | |
| Authorization browserSessionId settings.new-grid ifm-device | session 52 days 400 days 400 days | Used by EPC to track when a user is logged in. Used to identify the user’s browser session to understand user behaviour. Used to store user display settings for the EPC. Used by EPC to track when a user is logged in on a particular device. | |
| ga.* gcl.* gid helpjuice_session rdt_uuid cb.* cookieyes-consent FPGSID FPID FPLC | 400 days 275 days 1 day 3 days 275 days 1 year 1 year4 1 year 400 days 1 day | An AppCues cookie (Infomedia uses this third-party software Infomedia to provide announcements and surveys to end users). |
Choices about cookies
When you first visit our website, we will ask for your consent via our cookie banner. We also provide the option for you to adjust your cookie consent within the website.
You can also manage cookies directly by changing settings in your browser. These should allow you to see what cookies have been applied to your device and to block and clear cookies and similar technologies. To obtain information on how to set cookie opt outs on a particular browser, review your browser settings or visit the privacy / cookie page of the relevant browser.
If you are in the EEA/UK (and where required in other regions), when you visit our website we will ask for your informed and granular consent, and non-essential cookies are off by default until you consent. You may adjust your consent to our website cookies by changing your preferences using the tool on our website.
Please note that blocking or disabling certain cookies may interfere with certain functions of our website and applications. Opting out of receiving interest-based advertising does not result in blocking all advertisements. You may continue receiving advertisements which will be generic or based on the content of a webpage that you are visiting, instead of being targeted to your specific interests.
Your privacy
The Privacy Policy may be viewed here www.infomedia.com.au/legal/privacy-policy. This Policy should be read together with the Privacy Policy.
Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will notify you via our services or other appropriate means. Please check this page for the latest version.
Language
This Policy is drafted in the English language, which shall be the only authoritative and binding version. Any translation of this Policy is provided for convenience only and shall have no legal effect. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
Last Modified May 2026