“Infomedia’s customer service is fantastic, and in turn, the service we are able to deliver to our own customers has been vastly improved thanks to the new Superservice Triage upgrade.”
– Wal Singh, Owner
Accrington Garages, Lancashire
Owner of Accrington Garages Lancashire, Wal Singh, has been working with Infomedia for over 12 years. The team at Accrington have recently upgraded their electronic Vehicle Health Check (eVHC) solution from Infomedia’s Superservice Triage v1 to v2. Awarded Vauhall’s coveted Customer Excellence Award seven years in a row, the dealership has worked hard to build and maintain a reputation based on always putting the customer first.
“I have been in the automotive industy since I left school, starting out as an apprentice mechanic and working in probably every possible service role! Our dealership is family run and incredibly customer-focused.”
“We have adopted a strong customer-first strategy and with over 30 years trading experience, it has paid dividends. Superservice Triage has definitely helped support our customer service efforts,” said Singh.
Great Customer Service
Superservice Triage eVHC solution has come a long way over the decade Wal and his team have been using it. It was originally promoted by General Motors to all network dealers as a great product for identifying repair work (to the dealer’s benefit), but ultimately for safety – for the customers’ benefit.
“We selected Infomedia’s eVHC solution over and above competitors back in the day because we really liked the Infomedia team. Chemistry is important to us. We work with suppliers who add value and offer us a great service; it’s infectious and means we can pass this great service on to our own customers,” said Singh.
Superb Transition
Superservice Triage v1 supported Wal and his team well, but the changes and improvements in v2 have had a really positive effect on the business already and the upgrade transition was seamless.
“The transition for us from v1 to v2 was absolutely superb! Infomedia couldn’t have done more for us. The customer service skills and dedication to going above and beyond meant that any issues were resolved around the clock to ensure our business and customers weren’t affected,” said Singh.
Improved Solution
Over the years, Superservice Triage has had multiple improvements to meet the changing landscape for dealers working to drive customer satisfaction and retain loyalty.
“The recently launched v2 upgrade of Triage is a vast improvement for us. What’s great is that the Infomedia team have really listened to the feedback of dealers and those working on the frontline in the industry, plus customer feedback to develop an enhanced solution that really works on the ground.”
“Infomedia’s customer service is fantastic, and in turn, the service we are able to deliver to our own customers has been vastly improved thanks to the new Superservice Triage upgrade,” concluded Singh.
