Tiago Carvalho, Aftersales Director for Kia Portugal, shares his experience with Superservice Menus.
Infomedia’s service quoting tool that’s built on genuine OEM parts and labour data.
This powerful solution enables service advisors to create customer-ready, jargon-free quotes in just three simple clicks.
“Our dealer network, spanning most of Portugal including Madeira and the Azores, consists of nearly 40 multi-brand dealers. Menus (SSM) has proven to be the best tool for our Service Quoting requirements, thanks to its ease of use and comprehensive features.
Our dealers consistently praise not only the accuracy, speed, user-friendliness of SSM, but also the level of detail it provides to customers. Some of our newer dealers, who have used SSM before with other brands, were thrilled to learn that Kia also uses this exceptional tool.
Dealers offering online service bookings via Kia.pt appreciate how SSM integration of service costs and dealer information streamlines the process, making it more convenient, efficient, and price-transparent for customers.
During regular visits, our field team collects feedback from aftersales managers, spare parts managers, and service advisors, and the consensus is clear: SSM is the best tool they’ve ever worked with. It’s incredibly accurate, reliable, fast, and customer-centric—delivering transparency, improved efficiency for service advisors, and valuable workshop insights.
With such overwhelming success and positive feedback from our dealer network, we are committed to ensuring that all our dealers continue to benefit from the capabilities of Superservice Menus. We are also excited about the potential to take our collaboration with Infomedia further in the future.”
