Are you ready to run the latest parts and service software in your dealership?

Please check below for the latest recommended specifications for our parts and service software. If you’re having connection issues, refer to the “Factors that influence internet performance” section, to ensure that the application software is running as smoothly as possible.

If you have any continuing issues, please contact customers support for more information.

Recommended operating platforms and browsers:

  • Windows 10 and above
  • Microsoft Edge (instead of Internet Explorer), Google Chrome and Firefox (latest versions)
  • DMSi integration requires the Microsoft.NET Framework v4.6.1 (x86 and x64) and above

Hardware configurations:

  • 4GB RAM*
  • 1920 x 1080 screen resolution

* It is recommended that 128MB of RAM be available for every browser session of Microcat EPC.

Display configurations:

To change the size of fonts and tiles in Microcat EPC

  • Change your zoom settings: If you have a wheeled mouse, use the “Ctrl” button on your keyboard and spin your mouse wheel forward or backward for the desired resolution. You can also manually change the zoom percentage in your browser settings menu.
  • Change your display settings: Both Windows and Apple have display scaling settings which allows you to adjust the size of all texts, apps and images displayed on your computer screen. If you’re a Windows user, go to “Personal Display” settings and if you’re an Apple user, go to “Retina Display”.

For Online Users

Optimal access to the internet:

  • Broadband internet access (T1, Cable, xDSL or better connection).
  • A high-speed broadband connection with low latency handles most of the needs of a modern dealership and Microcat EPC. If the connection also supports internet based telephone / video calls, downloading of large files, or hosting the dealership’s website, then a higher grade line might be required. The dealerships’ internet service provider can take into account particular circumstances and advise accordingly.

Essential settings for your network:

  • Where an internet proxy server is being used, ensure that you have unrestricted access to the following domains: “*.ifmsystems.com”, “*.myinfomedia.com”, “*.superservice.com”, “*.superservice.auth0.com”.

Browser settings:

  • Where the browser Popup Blocker setting is switched on – ensure these domains are included as an exception “*.ifmsystems.com”, “*.myinfomedia.com”, “*.superservice.com”, “*.superservice.auth0.com”
  • Cookies enabled
  • JavaScript enabled

Internet Connection

Minimum Recommendation (Up to 20 users) Minimum Recommendation (21 or more users)
10 Mbps Upload/Download 25 Mbps Upload/Download
Ping of 15MS or less Ping of 15MS or less
Private secured network (no customer access) Private secured network (no customer access)
Dedicated Wi-Fi Router Frequency Dedicated Wi-Fi Router Frequency

The following operating platforms and browsers are recommended for an optimal experience

  • Windows 10 and above
  • Google Chrome, Microsoft Edge (instead of Internet Explorer), Safari and Firefox (latest versions)
  • Cookies/JavaScript enabled in browser

The following hardware configurations are recommended for an optimal experience

  • 4GB RAM*
  • 1280 x 1024 screen resolution

*It is recommended that 128MB of RAM be available for every browser session.
Note:If required, Infomedia DMS integration requires 10MB of hard drive space and installation of the Microsoft.NET Framework.

Mobile Platforms

  • Apple iOS and Android (latest versions)
  • Apple iPad and Samsung Tab S
  • 9” and above display
  • Rear facing camera

Essential settings for your network:

Where an internet proxy server is being used, ensure that you have unrestricted access to the “*.ifmsystems.com”, “*.superservice.com” and “*.superservicetriage.com” domains

Your browser settings:

  • Cookies enabled
  • JavaScript enabled