“Superservice provides a very professional, consistent and transparent customer experience.”
– Braxton Johnson, General Manager
Bell Lexus North Scottsdale
Productivity and Accountability
Braxton Johnson, the General Manager, saw huge improvements in efficiency and performance. Before Superservice, they were held back by the inefficiencies of paper ROs.
“There was no accountability, no tracking – the only person with the info was the person holding the RO. Superservice shattered all of the inefficiencies and provides excellent accountability,” said Johnson.
Collaboration between Departments
His team uses Superservice primarily as a shop management tool. “It gives us the ability to easily visualize a vehicle throughout the entire service process using the dashboard,” said Johnson. He believes this improves productivity between the workshop and parts department, by communicating and collaborating more efficiently.
Professional and Transparent
They also use Superservice as a customer-facing tool. “It provides a very professional, consistent and transparent customer experience. Customers really appreciate when our staff add photos to support additional repair quotes.”
Outstanding Support from the Infomedia Team
One of the main reasons Johnson selected Superservice, is the “ease of use” and the ability to customize and tailor it to their specific needs. “Infomedia provides ease of access to important people in the organization that can listen to their customers. The customization of the system to suit our process was really important, it made the adoption of the system easy for our staff,” added Johnson.
“The onboarding experience was outstanding. The Infomedia team supplied a sufficient number of trainers for our large staff (12 advisors, 5 parts people and 30 technicians). They were very knowledgeable trainers and stayed until we were ready to fly – which is very important.”
Superservice TriageOnline Digital Vehicle Inspections
Superservice Triage empowers Service Advisors to deliver an easy-to-understand, fully priced vehicle inspection report with transparency and efficiency.
