Digital precision quoting sells service and retains customers

An online, VIN-specific Service Quoting system that grows customer satisfaction and increases sales of parts and labour.
Superservice Menus™ empowers Service Advisors to deliver a fully priced and itemised service quote with transparency and efficiency.

How it works

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Identify a vehicle by VIN or Model look-up.

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Select the service operation required.

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Open the Quoting and RO system for a fully priced quote displaying all labour, parts and sundries.

Losing customers to the aftermarket is no longer inevitable

Superservice Menus facilitates service staff to quote with VIN-precision and the latest pricing, without delay. This helps staff deliver informative, confident and engaging customer service that deepens understanding and strengthens the value of genuine service.

The results? Customers feel in-control and informed about their vehicle’s servicing, and are more trusting of dealership staff. This increases service conversion rates along with parts and labour sales. Customers are also more satisfied, leading to higher customer retention rates beyond the warranty period.

Powerful sales tools and automation

Features that make accurate quoting simple:

  • Quotes, repair orders, invoices and lifetime service plans in seconds
  • Add and remove fully priced operations instantly
  • Service schedules up to 210,000kms
  • Genuine accessory fitment operations
  • Dealer customisation of labour rates, parts pricing and shop supplies
  • VIN and Registration specific menu information
  • Repair operations contain all related parts required – not just the primary or causal part
  • 10 years of model coverage, with new models added as they are released
  • Automatic updates to the latest parts and pricing data
  • Up to 300 common repairs per model
  • Seamless integration with leading DMS systems
invoice1Vehicle ID: VIN, Build, Options
invoice2Price for Labour
invoice3Operation description
invoice4Job story
invoice5Part numbers, descriptions and prices
invoice6Lubricant specs and prices
invoice7Labour time
invoice8Warranty code
invoice9Total itemised price

Mobile flexibility and efficiency

Superservice Menus transforms the customer experience with fast, accurate and personalised service quoting via any internet-enabled device.

With user-friendly functionality and automatic updates to the latest parts and pricing information, it frees up Service Advisors to spend valuable time selling to customers rather than chasing parts pricing, querying jobs or researching labour times.

Specific to your dealership and your customers

The depth and accuracy of Superservice Menus’ Automaker service schedules, repair and accessory fitment operations ensures process consistency and staff efficiency in pricing and invoicing across:

  •  Service reception
  • Parts counter
  • Pre-delivery
  • Showroom
  • Service workshop
  • Warranty claims
  • Fleet sales
  • Call centre

With complete flexibility to customise labour rates, labour times, parts and sundry pricing, Superservice Menus enables you to get creative with your sales strategies:

  • Create and sell service plans
  • Create menus for your own service campaigns

Profitability

Accurate Quotes
Accurate Invoices
Maximised Sales

Productivity

Process Efficiency
Staff Productivity
System Integration

Customer Retention

Transparency
Certainty
Trust

Superservice Triage eVHC

Maximise service sales with eVHC integration

With full integration to Superservice Triage electronic Vehicle Health Check; Superservice Menus can instantly price all parts, labour and shop supplies identified in a vehicle inspection.

This integration empowers staff to quote quickly and accurately for complex repairs, reducing the time spent researching parts information and labour times and increasing on-the-spot work authorisations.

Maximise service bookings with Superservice Connect

Superservice Connect is an online, VIN-precise self-serve booking and quoting system that delivers an engaging service selling presence on a dealership or automaker website.

It harnesses the power of VIN-precise menus information from Superservice Menus to give customers the flexibility to get a quick service quote and booking confirmation, at any time, any day.

Maximise service retention with Superservice Register

Superservice Register is an online, VIN-specific service history database that is secure and transparent to help dealerships gain a competitive edge against aftermarket repairers.

It harnesses the power of VIN-specific job information from Superservice Menus to help dealerships record and retrieve accurate digital service history with ease.