Global Leaders in Parts and Service Software

150,000 Users | 186 Countries | 29 Languages

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Creating Exceptional Experiences

With data-driven innovation to increase loyalty & revenue

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Parts Selling Software

Cloud powered EPC with OE data to grow part sales

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Service Selling Software

VIN-precise automation to increase
profits and customer satisfaction

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Infomedia acquires FieldForce

New CRM capabilities added to the Microcat platform

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Parts

Sell more parts, more efficiently with Infomedia’s industry-leading parts selling platform and Electronic Parts Catalog

Service

Increase sales and customer retention with Infomedia’s industry-leading Service Quoting and eVHC software

Investors

Infomedia Ltd is an Australian public company which listed on the Australian Stock Exchange in August 2000 (ASX code ‘IFM’).

Careers

Energy, strong corporate culture and a commitment to innovation, is what makes the Infomedia team so successful.

Our innovative enabling technology helps our OEM and dealership partners measurably improve productivity, profitability and customer retention.

Global leaders in parts and service software

Electronic Parts Catalog

Microcat EPC – Cloud based OEM EPC with powerful search features and VIN-precise interpretation to sell more genuine parts.

Service Menu Pricing

Superservice Menus – Industry leading, VIN-precise quoting system allows staff to sell with confidence and create certainty and trust with customers.

Vehicle Health Check

Superservice Triage (eVHC) – VIN-precise and mobile friendly inspection selling system that builds service revenue and customer satisfaction.

Digital Service History

Superservice Register – A secure online database for the recording of vehicle service and repair history.

Online Booking & Quoting

Superservice Connect – An online self-serve customer booking system with VIN-precise quotes that is quick and available 24/7 for customer convenience.

Customer Survey

Superservice Insight – Real-time CSI survey tool with instant feedback that fosters customer engagement and improves brand loyalty.

Parts e-Commerce

Microcat PartsBridge – An EPC based online parts ordering system, connecting OEM dealerships and body shop customers to maximise genuine parts sales.

Trade EPC

Microcat MARKET – Allows trade repairers to conveniently access the most up-to-date OEM parts data, 24 hours a day, 7 days a week.

Our customers

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The support we’ve received from Infomedia has been terrific. From the onsite installation to the telephone calls that we make, the live chat, emails, and the coaching has really helped us maximize the ROI on this investment

David Lesaffre, Service Director — Larry H Miller Hyundai
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We have found Infomedia to be an excellent working partner, always willing to take ‘on-board’ the views and opinion of their users. We would not hesitate in recommending Infomedia to any prospective partner.

Roy Marshall, Aftersales Director — Daihatsu
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The training and support offered by Infomedia and the team was, and is, also very strong.

Alan Farrell, National Parts & Accessories Manager — Kia Motors (UK) Ltd
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Infomedia is a very reliable and professional business partner in the sense of providing the necessary support for the overall operation of the Superservice Menus program.

Georg Jørgensen — Hyundai Bil Import A/S
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The invaluable help we received from Infomedia during both the launch phase and from the Customer Service team, has helped us to entice our dealers to use SSM since its introduction.

Olivier Maquaire Miroux, After Sales — Hyundai Automobiles France
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We have been very happy about the good service which Infomedia has given us, and having this SSM program has made us as efficient as possible.

Jarmo Pirilä, Service Manager — Hyundai Motor Finland Ltd.