grow sales &
customer retention

Harness the power of data analytics
to boost aftersales performance.

We combine data analytics and global aftersales expertise to inspire Automakers and Dealerships with insights that help reduce operational costs, grow sales and improve customer retention.

Data Management

We source, cleanse and standardise DMS and other disparate data to provide unique business transparency. Our powerful BI engine brings to light hidden data relationships to power big ideas.

Performance Insights

Drive incentives and loyalty programs with real-time insights into dealer performance and customer behaviour. Dealership dashboards allow tracking of lapsed customers, parts and service sales, productivity KPI’s and CSI.


Generate accurate demand forecasts for parts and service sales using VIN precise analytics that unleash the potential of transaction data. Easily map customers, discover patterns, and calculate inventory requirements.

Customer Experience

Build relationships with a VIN precise marketing engine that automates event driven satisfaction surveying, service retention programs, road side assistance registration, parts rebates and more.

Dealer Optimisation

Optimise and grow dealer performance with predictive analytics that drive dealer action plans, automate workflows, improve CRM processes and measure productivity and sales efforts.

Unlock the value of your data with trusted products and technology.

We help Automakers and Dealerships transform the way they operate and communicate with customers.
Our data-driven insights provide distinctive new capabilities to drive better decisions and more effective customer programs.

Data Management

  • Extensive DMS data extracts
  • Data collection
  • Manage data supply
  • Mapping and standardisation
  • Deliver insights
  • Reporting

Connected Car Integration

  • Connected car data integration
  • Customer engagement reporting
  • Automated personalised client informative alerts
  • Client app integration
  • Integration with Dealer Marketing Campaigns
  • Vehicle status reporting

Customer Retention

  • Retention analysis
  • Lost customer reporting
  • Sales by customer
  • Parts KPI dashboard
  • Interface with DMS
  • Report Dealer KPIs

Predictive Marketing

  • Demand generation
  • Predict customer (VIN) requirements
  • Parts & Service campaigns
  • Vehicle sales campaigns
  • Market segmentation
  • Customer categorisation

Service Menus

  • Menus production system
  • Data Management
  • Fixed-price service programs
  • Accessory Fitment
  • Quoting Tool
  • Reporting

OEM Programs

  • Auto parts rebates
  • Open work order reporting
  • Auto warranty claims
  • Service plan management
  • Financial assist programs
  • Sales through service
  • RSA registration

Dealer Visit Reporting

  • OEM Regional Manager CRM
  • Brand standards auditing
  • Service and parts visit
  • Sales visit
  • Technical visit
  • Dealer Action Plans
  • Digital Sign Off

Customer Surveying (CSI)

  • Dynamic survey creation
  • Intuitive and event driven
  • Purchase experience
  • Service experience
  • Incident management process
  • Appeals process
  • Dashboard reporting

Service Maintenance Contracts

  • Contract generation and sales
  • Contract claim management & tracking
  • Optional integration with DMS transactional data
  • Claim status and liability reporting
  • Projected vs actual cost reporting
  • Integration with Dealer Marketing Campaigns

Business Applications

  • Service models & schedules
  • Manual KPI reporting
  • Technical and product reporting
  • Sales activity reporting
  • Floor-tracker
  • RIM integration
  • Digital Asset Management
  • Lead management & Rapid Response