Microcat EPC is now fully mobile, which means that genuine OEM Parts data can be accessed on tablets anywhere, anytime through WIFI or a SIM card.
Say “goodbye” to trekking to the Parts department and “hello” to front counter staff and field reps pricing parts accurately beside your customers and their vehicles. Technicians are also empowered to self-serve by viewing EPC illustrations in their workshop bay, instead of needing to refer every job to their colleagues in Parts.
Key benefits:
Wholesale parts reps can take Microcat PRO on the road.
Dealership field reps can accurately identify vehicles, price and order wholesale Parts on site with body shop customers. This allows them to work more efficiently and saves them making multiple calls to their Parts department.
Allow technicians to “self-serve” in the workshop bay.
Enable technicians to resolve repair parts queries up to 30% faster[1] when using Microcat PRO beside the vehicle, instead of walking back and forth to the Parts department. On average, Technician teams reported saving up to 5 hours per week by having access to an EPC in their bay.[2]
Improve your customer experience.
Front counter staff can accurately identify the customer’s vehicle and parts information, check pricing and print illustrations on-the-go. Microcat PRO avoids lengthy waiting times for customers and drives a more efficient workflow process at the front counter.
Increased flexibility and productivity in Warehouse Management
Whether shipping and receiving parts, or carrying out a stock take, having access to a full EPC on a tablet device is easier and much more efficient for warehouse teams.
Key features:
VIN scanning with the tablet camera
The right model can be quickly and easily identified by scanning the VIN barcode. This improves the customer experience and is much more convenient for your dealership teams.
Mobile-first user experience
The new user interface has been completely optimised for tablet devices to make it a user friendly, streamlined workflow for your teams – including larger illustrations and touch-enabled design.
Integrated EPC Messaging
Provide a convenient and transparent customer experience by exchanging photos of parts and sharing information, illustrations and quotes.
Integration with Infomedia solutions – and our approved ecosystem partners
Microcat PRO is integrated with Microcat CRM and Superservice Triage. We also enable “punch out” API to approved 3rd parties, such as DMS or other workshop solutions.
Customer Success Story
Don’t just take our word for it. On average our pilot dealer sites reported saving 5 hours labour time per week using Microcat PRO, as Technicians could look up their own parts in the workshop.
“Microcat PRO is easy to use on a tablet and has made us so much more efficient, as we no longer need to walk back to a desktop computer in our Parts Department. Now we can look up parts with the customer next to their vehicle, creating a great customer experience and improving our order accuracy.”
– Simon Holton, Parts Manager at Steven Eagell Toyota.
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Find out more about how Microcat PRO can boost efficiency, productivity and improve your customer experience in your dealership.
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